Review Time
. . . with the service received from NX - this review would have warranted five stars, had it not been for the inconvenience of IT issues at NX's end. Nonetheless, when connected by phone on the Tuesday, I spoke with a very helpful and courteous gentleman named Mark, who ordered our Coachcards, ticking all the right boxes, so to speak. What's more, our cards arrived by post on the following Friday, so in plenty of time to be used for our journey in May. Thanks again.
Clean comfy easy trip. After travelling from Australia 30 hours I wanted a no messing easy connection!
Bus arrived on time Driver was courteous, the seat I had booked was clean and comfortable! I got me to my pick up point on time for my wife to finish the journey! Excellent job!
I have used National Express Coaches 3 times for trips to and from the airport. It's great value for money and an extremely reliable service. Booking was easy on the website and confirmation was received by email within minutes. I highly recommend the service.
I always travel by national express and I love it, there are no delays, the ease of buying the ticket through the app, the drivers are always attentive. Love, thank you very much for the care you have with the passengers from the purchase of the ticket to the final destination.
A few reasons why really, firstly, booking is really easy online, secondly, there are lots of routes and times to choose from that would suit anyone, thirdly the friendly drivers and comfort of the coaches and finally the very competitive prices are second to none, fantastic!
I travel on National Express about 8 times a month to London for work.
I always reserve a seat, for a comfortable journey which usually takes 3 hrs, if someone are in my seat, myself or the driver will politely ask them to move?
To reserve a seat doesnt cost much!!
The journey from Chippenham to Victoria was fine, just detour because the M4 was closed. The return journey however became a farce. To avoid a closure on the M4 we ended up going past Stonehenge and eventually through Warminster Town centre where one passenger got off to get a train because they had enough. Eventually got to within 4 minutes of Chippenham and the driver stopped, threw his hands in the air and announced he was on a 45 minute break! A passenger pressured him to contact his office for advice and they sensibly advised him to park at Sainsbury's, Chippenham whete we got off. I felt sorry for those continuing to Bath. The driver offered no apology and seemed clueless. Arrived 2hrs and 45 mins late. Also heard that the M4 opened at 6pm so detour was pointless. Not very impressed.
Easy to book online. Couldn't find answers to all my questions and realised I couldn't sort a coach card in time, so ended up paying full price, but looking forward to Not driving myself and searching for car parks!
Coach from York to London Victoria never showed up even when coming 20 minutes early and staying for another 20 minutes after. Was forced to buy a train ticket instead as I could not get in touch with their customer service team
Punctual arrival of coach and help with luggage.Polite and friendly driver and clean comfortable coach.Live journey tracker on app.Needed an earlier trip home than booking so Scan and Go was very handy and easy to use.
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