Review Time
I had a disappointing experience while grocery shopping; the checkout staff were unhelpful and informed us that we couldn't use our points due to an unspecified issue. I found this very unprofessional. Later, I checked the relevant website and found no issues with point usage.
I went shopping for groceries and the checkout staff were not helpful; they informed us that we couldn't use our points due to an issue, but didn't clarify what the problem was. I found this very unprofessional and lacking in customer service. Later, I checked the relevant website and saw no issues regarding point usage.
I had a truly frustrating experience with a representative at the call center. She was rude and raised her voice during our conversation. There were delays on the call, poor reception, and it was hard to understand her. The service is lacking, and they don’t respond to inquiries effectively. Very disappointing.
I visited a store that has a partner inside and made purchases, but despite providing my points card number, the points were never credited. Looking back, I realized that previous purchases from the partner also didn’t add any points. A total disappointment.
Since the company moved customer service operations, I've encountered significant issues. Staff seem to engage in dishonest practices, failing to credit points as promised. I've been led in circles for months regarding points I should have received. After over 25 years as a customer, I am extremely frustrated and considering switching to a different program.
I never receive bonus points for relevant purchases and have spent a lot of time calling customer support, which requires me to send photos of receipts. They claim points will be credited in thirty days, but they never are. The whole system feels fraudulent.
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