Review Time
Recent management changes have negatively impacted both the sportsbook and its platform. Customer service is lacking; I often wait over 30 minutes for assistance. As a loyal user for over 15 years, I used to receive quick payouts, but now it takes at least three days, and some users have reported waiting weeks. I strongly recommend steering clear of this platform. My experiences over the last two years have prompted this review, particularly after my account was suspended for expressing dissatisfaction. Slow payouts and inadequate support are critical issues for anyone considering where to place their bets. I hope others heed this warning and avoid the frustrations I've faced.
It seems there have been several management shifts recently, and unfortunately, these have led to a decline in the quality of the sportsbook and its platform. Customer service has also worsened significantly; I often wait over 30 minutes for live support. I've been a dedicated user for over 15 years, and payouts used to be almost instant. Now, you might be lucky to see your payout within three days, with some users reportedly waiting weeks. I strongly advise against using this platform. My negative experiences over the last two years prompted this review, especially after my account was suspended for voicing my dissatisfaction. Slow payouts and poor customer service are critical issues for anyone considering where to place their bets. I hope others take this warning seriously and avoid the headaches I've encountered.
I recently engaged in a promotional $100 bonus and placed bets with that amount. I currently have over $3,000 in potential winnings. However, support confirmed that: • Maximum withdrawal is limited to $100, regardless of winnings. • A 20× rollover is necessary before any withdrawal. • Bets made with the bonus do not count towards the rollover. • A deposit of 1 mBTC (~$111 USD) is needed before they will process withdrawals. This was not clearly explained at sign-up. The promotion was advertised as a $100 cash balance, but it operates like a trap: even if you win thousands, you’ll only receive $100 after meeting nearly impossible conditions. When I tried to cancel my bets and close my account, their responses were dismissive. One agent stated, “we do not cancel bets” and “we do not close accounts, they just go dormant.” This shows a lack of integrity and customer care. I strongly advise others to avoid this platform.
I take it personally when I see claims online that this platform is a scam. These comments often come from dissatisfied bettors and do not reflect the true nature of the company. On numerous occasions, I felt the platform could have scammed me, but I've never had issues with payments. As a serious bettor with winnings over $20,000, my withdrawals have always been prompt. Unfortunately, my experience has changed, and I've rated them 4 stars instead of 5 due to limited betting amounts in my preferred sports, which makes it less worthwhile for me. I received an unhelpful response when I inquired about increasing my limits. Additionally, the frequent captchas when accessing the site were quite frustrating. Overall, my time with this platform has been positive, but due to the current limits, I may need to part ways.
Funds have been held for more than a week! I wanted to send a small amount to a friend using bitcoin from this platform. The exchange address I used was previously on their site, and there’s no connection between my account and the other user. The company is aware of this but keeps asking irrelevant questions. This is frustrating, especially since I deposited over $600 this January with no withdrawal requests. I will not use this site again.
I won a 1.08 BTC ticket in a freeroll, which had an expiration date of one year. Two weeks later, they deleted the tournament. When I contacted support, their response was dismissive, and they canceled my ticket six months before it was set to expire.
While my funds are safe, withdrawing money is problematic. The bonuses are poor, and there’s a lack of loyalty to long-time users. The site isn’t visually appealing, but it does offer various sports games. They lack instant withdrawal like other platforms. Significant improvements are needed to make me consider using this site again.
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