neodrive.co.uk

1.6
1.6 Based on 41 reviews

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Average Rating

1.6

/
5

41 Reviews

5 Star
14%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
86%

All Reviews

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Review Time

Ian O'Rourke
Rubbish unbranded product. Took weeks to arrive. Cheap and nasty. Attachments don't fit. No manual.

Rubbish unbranded product. Took weeks to arrive. Cheap and nasty. Attachments don't fit. No manual. On/off switch erratic. Suction very poor.
Consigned to dustbin and lesson learned.

1
Date of experience: Jan 25, 2026
Madison Morris
Delivery problems and poor service

I ordered a product expected to arrive through a specific delivery service, but it was delivered by another company. The delivery person left the package outside my door, which I can't fully attribute to the supplier, but it was stolen. When I sought a refund, they just resent the item. By then, I had already bought a replacement due to the delay. Returning the item has been a hassle, as I have to pay for shipping back to an overseas location.

1
Date of experience: Jan 14, 2026
Grover Hughes
Avoid this seller

I ordered a product that was supposed to be delivered by a specific service but ended up arriving through a different courier. The delivery person left it outside my door, which isn't entirely the supplier's fault, but it got stolen. When I asked for a refund, they just resent the order. By that time, I had already bought a replacement since a month had passed. Returning the item is a hassle, as I have to pay to send it back to an overseas location.

1
Date of experience: Jan 14, 2026
karlnaruto
Defective items and unreasonable return policies

I received faulty goods that were not usable. I contacted the seller right away and provided proof of the issues. Instead of resolving it as a faulty item, they insisted I follow their strict return policy which made obtaining a refund very difficult. They required that the product not be used and that the original packaging be in perfect condition, although the faults were evident only through normal use. They demanded the faulty item be returned at my expense to an overseas location, with strict deadlines and the threat of no refund if any conditions weren't met. After I initiated a chargeback through my credit card provider, I received further emails from the seller threatening legal action and penalties. Based on this experience, I cannot recommend this seller.

1
Date of experience: Jan 08, 2026
Will R.
Disappointing experience with this seller

Regrettably, I should have checked reviews first! My initial order, although not the seller's fault, arrived soaked. It contained a vacuum and a window cleaning tool. The seller was quick to respond and sent a replacement, but nearly two weeks later, only part of my order arrived. When I reached out again, they claimed both items had been sent. I found this unacceptable and emailed back, but received no reply. As others have mentioned, the vacuum is subpar and not as advertised. I strongly advise against ordering from this seller.

1
Date of experience: Dec 22, 2025
Warder5535
Highly recommend avoiding this seller

I strongly advise against purchasing from this seller. I wish I had heeded the reviews before buying a low-quality car vacuum cleaner. The delivery was delayed, and the product is flimsy with only one ineffective speed. I was drawn in by their 30-day money-back guarantee, but the lengthy return process is absurd. Many customers likely don't return items because the shipping costs outweigh the product price. This seller is a scam!

1
Date of experience: Dec 11, 2025
Herenui7852
Stay away from this seller!

I would rate it lower if possible. What was promised as a 7-day delivery took over a month. By then, I had purchased a different item and initiated a chargeback. Now, the seller is threatening legal action and claiming they will charge my account if I don't drop the dispute. I have complied but remain anxious about potential repercussions. This seller is untrustworthy and will try to extract money in any way possible while providing inferior, delayed products. Please avoid!

1
Date of experience: Dec 10, 2025
Netty Foster
Subpar products received

The goods I received today are of very poor quality and do not match the descriptions in their advertising. I will not be purchasing from this seller again. Lesson learned.

1
Date of experience: Dec 10, 2025
Maria Adams
Do not use this service

Avoid this service. They will send an inferior product that doesn't match the description, and the refund process is so difficult it will likely frustrate you into giving up.

1
Date of experience: Nov 01, 2025
Eric
Terrible product experience

The car vacuum cleaner I received was subpar, took too long to arrive, and returning it is incredibly challenging. It feels like a scam.

1
Date of experience: Oct 17, 2025

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