Review Time
Customer support trash in my opinion can't understand basic English.Very rude,unprofessional my opinion only bissell doesn't back up their products Customer support equals no support my experience only.
This was possibly the most frustrating purchasing process ever. The only reason I went through Bissell was because I had a credit from a product recall I had purchased on amazon. I will not be doing that again. I try to make a purchase on my phone with CONSTANT issues like it freezing, emptying my cart, and just going to a blank black page. Or even not allowing me to leave the home page! I added what I wanted in order to get free shipping which I noticed applied after I had $100 in the cart, and went to check out with still even more issues, got my 10% off as it was my first purchase, and was trying to get to payments when it completely started me over and I couldn’t add anything. Their chat was less than helpful telling me that none of what I was trying to do was possible when it clearly was because I did it! I tried on my desktop which worked better, and again, all my discounts worked….so why could was customer service gaslighting me?!
Extremely disappointing experience. I bought a vacuum cleaner on 1st December, and it has not functioned since it was delivered to me on 2nd December. The customer support is inadequate; they are only reachable via email, and calls to their helpline go unanswered. They eventually arranged for a courier to pick up the product on 13th December, but the courier returned on 16th December stating that the order was canceled. I am now seeking a full refund, but there has been no response. I spent over ₹9000 and feel deceived. I would not recommend this product to anyone.
I regret purchasing this item. The machine requires extensive cleaning after each use, making the process more time-consuming than the actual cleaning. It fails to clean hard floors properly, merely smudging dirt around, and leaves a terrible odor on surfaces. I'm attempting to get a refund, but it seems unlikely. Save yourself the trouble and seek a better alternative.
This product has been one of my worst purchases. It doesn’t work effectively on most carpets, making it nearly useless. I reached out for help, but the customer service was slow and unhelpful. Local consumer laws require products to meet acceptable quality standards, and this vacuum does not. Extremely dissatisfied with both the product and the support received.
I placed an order during Black Friday but received no confirmation or order number. After contacting customer service multiple times, I was told to wait, but no one could confirm if my order went through. It seems the only solution is to dispute the charge with my bank. For such a large corporation, this is unacceptable. Website issues should not take this long to resolve.
I ordered a product on Black Friday, but it never arrived, and I didn't even get a confirmation email. When I called customer service, they assured me it would ship the next day, but it didn't. I attempted to cancel the order but received no communication about it. It's baffling that they seem uninterested in processing my order.
I had a very frustrating experience with customer service. I bought a carpet washer, but the water jet sprayer stopped working. Despite multiple calls and promises of support, I have received no follow-up or resolution. After being a loyal customer for years, I am extremely frustrated. I have provided my contact information several times, and yet I am still stuck with a non-functional machine.
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BISSELL makes vacuums – including upright vacuum cleaners and other cleaning solutions, created the 1st vacuum cleaner.
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