Review Time
Excellent customer services online and speedy response times.
Always a great experience shopping with this store. This includes online and in store. The clothes are exactly as described—great quality, beautifully packaged, and arrived quickly. What really sets them apart, is the unique designs. Every time I had a question online the team responded promptly, professionally, and with genuine care. It’s rare to find an online retailer that’s this attentive and efficient. I have also had the same experience in store which proves they prioritise customer service and keep it consistent.
I’ll definitely be ordering/purchasing again. Highly recommend to anyone who values both style and exceptional service.
Fantastic quality sweat tops, unique designs and fabric that holds it shape and washrs incredibly well. I always receive compliments when wearing my NFD items 🥰
Most recent order was very quick delivery (ordered Saturday and received before 9.30am on Monday!) and the customer service team are also responsive & efficient. Human touches, very refreshing!
I used to have lots of days where I would open my wardrode and look for something to ware ahhhh! Not any more, I shop at Never Fully Dressed, everything is beautifully made. Lots of lovely fabrics to choose from in classic and funky styles theres something for everyone. Fits my body and makes me feel like a million dollars. Every thing I have bought from NFD has arrived quickly, wrapped in tissue paper and packed well. Its my go to shop.
I had to return one of the items I ordered for a different size, but unfortunately, that one didn't fit either. However, the service team was outstanding; they responded to my emails almost instantly on both occasions I reached out. I even made a mistake by selecting the wrong item for return, but they were kind enough to manually correct the refund for me. In a time when many systems are inefficient and complicated, it was refreshing to experience such excellent support, and the clothing is fantastic.
I absolutely adore this range; I've never had an unsatisfactory purchase. The designs and quality of the garments are impressive. Recently, I needed to replace an item, and the step-by-step guide made the process quick and hassle-free.
I always have an amazing time shopping with the company. I adore everything about it, from my purchases to the simple ordering process, incredibly quick delivery, and the loyalty points I earn and redeem. I appreciate the option to recycle my items as well. I've been a loyal customer for years and I absolutely LOVE it!
I made an unusual choice and bought a complete outfit instead of just a single item. It's stunning. Both pieces are just as described and of excellent quality. The quality truly shines, particularly the cardigan, which feels incredibly durable. I believe I've acquired something that will be cherished and appreciated as vintage in the years ahead.
I contacted the customer service team twice recently for different issues. Each time, I received a prompt response, and the representatives were friendly and resolved my concerns immediately. Although there's no customer service phone number, just a contact form, I got a reply within 2 hours (even on a Saturday morning). It's fantastic to communicate with a real person who quickly understands your needs, making the process efficient yet personal. Plus, it's refreshing not to deal with endless automated prompts.
I emailed the customer service team recently for different issues. Both times, I received a very quick response, and the representatives were friendly, resolving my concerns immediately. Although there isn’t a customer service phone number, just a contact form, I got a reply within 2 hours (even on a Saturday morning). It's excellent to communicate with a real person who understands your needs quickly, making it efficient yet personal. Plus, I didn't have to deal with endless prompts.
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