Review Time
5/5 Stars – Totally Worth It! My Gap Is Gone and My Smile Looks Amazing
I decided to try New Smile after noticing that annoying gap between my two front teeth for years—it always bothered me in photos and when I smiled. I also had some minor crowding with my other teeth that made my smile feel uneven.
The process was super straightforward: I got my impression kit, sent it back, and soon received my custom clear aligners right to my door. They’re practically invisible—people didn’t even notice I was wearing them most of the time, which was a huge plus compared to traditional braces.
I followed the plan (wearing them 20-22 hours a day, switching sets as directed), and the results blew me away. That front gap closed up completely, and my other teeth shifted into alignment. My smile looks so much straighter, more confident, and natural now. No pain beyond the expected mild discomfort when switching trays, and everything felt gradual and comfortable.
The aligners were easy to clean, didn’t affect my speech much after the first few days, and the whole experience was way more affordable and convenient than going the in-office route. I now just wear my retainers at night to maintain my teeth alignment. If you’re dealing with a gap like mine or mild to moderate alignment issues, I highly recommend giving New Smile a shot. I’m thrilled with my new smile 😁.
Joanna was helping me out over the past few days because I needed a larger tray size. She was very on top of things and even sent me reminder emails when things got busy and I forgot to answer! She was very helpful and willing to help more going forward once I get the trays.
Started 2/2024, Rec'd 4/2024, refinements needed and finally granted again for 3/2025. Again needed refinements July 2025 and was denied. told...."To help clarify, if your teeth have relapsed, shifted, or require additional straightening, and your original plan has already achieved around 80% of its intended goal (which is considered successful, as achieving 100% alignment is not always possible due to differences in bone structure and tooth movement per person), then a new treatment plan may be required to reach further alignment goals" My teeth did not relapse, I needed 2 more teeth straightened up, maybe 3 more aligners and they repeatedly declined to fix it. They want an add'l $1200 to complete the job....I've already given them over $1400....they replied below that they reached out via email. They never reached out!
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