Review Time
After my experience, I will not use this company anytime soon to sell/list products after trying them out. Shipping to company was free and email communication with Chelsea Rowan were 2 good things. I'm an Esthetician with many products, and most of the products I thought that would be posted to sell went to donation or recycled. A thorough explanation isn't given with what they have decided to do with the products, just a general statement of whether it's live to sell, donated, or recycled with Pact Collective. The parameters seem clear on the website, but the actual action taken, I feel, still needs to have permission, especially when we hope that all items will be posted to resell, but end up being donated or recycled. In my case, I had quite a bit of products new and unopened, but they went to donation. It took them 8 weeks to post my products, which used time for products that were going to expire within 6 months. I hope they can refine their process and have more staff to get things going. I would say a reasonable timeframe would be to post within 2 weeks of receiving the shipment. At the end of the day, I hope the products have a positive affect, whether they were sold or donated.
You from me gets 5✨ This site and the staff are ‘A Beauty Concierge's perfect assistant! I am always looking for the best products all of which aren’t always the right shade or formula for me and my favorite brands change up! They are great to buy from with great selections, especially without excess waste of unused products to the environment! As a seller I too busy to run my own resale and shipping business they always have impressed me with all the successful listings donations and recycling of items as a seller! 🙌100% recommend them!! They are a great company!
Zero stars. My order of nearly $60 worth of makeup on 4/23 never shipped: no shipping label created, no tracking number, order never received. Multiple emails sent requesting information were met with reply by Chelsea Rowan of “I will check into this and get back to you!” They never got back to me. Request for refund ignored. Total scam business. BBB has similar complaints about this “business”. Buyer beware.
This is what I sent to the seller: I finally received this item on April 25 after 3 weeks, although you took my money immediately when I ordered it on April 4. You didn't ship it until April 23. You took a week to respond to my inquiry about this delay and only seemed to respond after I escalated this to PayPal. This is the worst shopping experience I have encountered with a PayPal vendor and will make my dissatisfaction known to both PayPal and the internet community. You should be removed as a Paypal vendor and all shoppers beware.
Worst experience I have ever had on SHOP. The owner has refused to refund my money. I've called. Emailed. Sent IG message. Nothing. So yourself a favor and do not order from this site. IT IS A SCAM!!!!! You will be scammed. The owner will take your money!!!!
I am a cosmetologist and had brand new products I couldn’t use so I decided to try this. They told me some were used and none of them were. I wish I would’ve just kept them. I barely got any money from the handful of products. I am really disappointed.
I don’t know what it’s like to be a buyer on the website but I had a horrific experience as a seller. They said your products should be listed 10 business days after they are received, mine took 30+ days and that was with weekly emails to the website who promise my products were to be expedited.30 days later and nothing has sold so I asked to pay the fee to get my items back and they asked to keep them on because of the holidays. It was odd that the next day the lowest priced item of mine sold and the next 20-30 days nothing else sold. I ask again and within 24 hours I paid the $15 on November 25th. No communication until I reached out December 2nd and the next day said it would be shipped that week. I go 12 days and an email without a response so on the 15th I made it very clear that I was going to need some form of update as these are my items that I paid to be shipped back to me.Finally got a response that they are moving warehouses during the peak time of the shopping season and confirmed my address. It’s been shipped but still waiting.I’m sure people have had a better experience than me but this is the experience they gave this seller.
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