Review Time
Thanks to Stella and the folks at Urtopia Support. They cleared up my confusion about the battery charger without making me feel like a fool. I really appreciate both the kindness and help!
I had an issueswith my seat and emailed customer service at Urtopia. Stella responded promptly and got my issue fixed quickly. I love my Urtopia bike and so far the Customer Service has been fantastic.
Very positive experience with Urtopia support!I purchased my Urtopia E-Bike legally at a police auction in Germany, but the bike was still locked by the previous owner. I reached out to Urtopia’s support team and received a quick and friendly response. They asked me to provide proof of purchase and the frame number, and shortly after verifying my ownership, they unlocked the bike.The whole process was smooth, professional, and efficient. Communication was clear and helpful, and the support team handled everything with great care. Now my bike works perfectly, and I’m very satisfied with both the product and the service.I can highly recommend Urtopia — they truly care about their customers and go the extra mile to help! 🚲✨Dariusz, Poland 🇵🇱
"After ski injury to my hips and back, I stopped riding my analog gravel bicycle because I could not get on it anymore. I started to research all possible options for people over 60 with mobility issues, and step through bike was my best option. Fusion GT with carbon frame looked so good and much lighter from any comparable e-bikes. Also, carbon fiber is much more stable due to the engineered structure and very forgiving on rough roads. I am so glad that I ordered one over a month ago. I ride my bike every day and feeling stronger and happier that I can still ride bicycle. Fusion GT is heavier than Carbon 1 ST, but power of two motors and throttle are very important for me due to my health condition. I can ride it is as analog bike and use power support when I need it. Technology is great, and dot matrix display is simple enough to not overload with unnecessary information. I love piano sounds when changing power, it is very intuitive and pleasant. Also, customer support is excellent, I had a damage to front wheel axle due to broken package during delivery, and few days after contacting support team, new wheel arrived at my home. As a very satisfied customer, I would highly recommend purchasing any e-bike from Urtopia.
Dealer Shout-Out to NEW URTOPIA for being an amazing partner and support system in presenting THE BEST carbon fiber E-bikes in the world! As for the product quality, availability, technology, and style there is nothing to compare! Our customers rave about their satisfaction with every Urtopia model purchased, and as a Dealer, that is pure music to our ears! Thank you, Xing Yuan our New Urtopia direct contact, for your consistent communications, product updates, humor, and support!Seaside Eco Bikes-Lewes Delaware-USA-Gilbert/Kali Medina(Owners)
As I age, I have found the hills around my residence to be getting more difficult every year which is why I purchased the Carbon 1 Pro. What an amazing bike! It seems to have “leveled” all the hills for me and has made bicycling so much fun again. Very enjoyable! Unboxing and assembling was very straight forward and I was up and riding in no time. Customer support is very responsive as the ARES light was back ordered when I received the Carbon 1. They looked into the issue for me and quickly solved the problem. Great support!
Ok honesty. The bike is way over priced for what you get. $3000. Bucks for the carbon 1. First it is the most unsafe feeling bike i have ever been on. Wobbly, this bikes hits like a tank over any kind of bump. This bike is only safe on a smooth surface. As advertised it does not go for 80 miles before a recharge and the Highest speed it goes is 21 - 22 on turbo on a flat service. The seat is so uncomfortable I had soars on my butt just riding on it for an hour. It defenently will heart your joints and bones such an uncomfortable ride. Truly the only thing this bike is as advertised is it is lite weight. I have to say I miss my freedare bike.
I purchased the Carbon 1 Step Thru E-bike during Urtopia’s Labor Day sale. At the time I purchased it they were offering free fenders and kick stand. A few days later that were also offering a free rear rack and mini pump. I contacted them and they agreed to provide me with these additional items. I very much appreciate their care for me as a new, now loyal, customer. The bike’s great, too!
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At Urtopia, we're not just about ebikes; we're crafting a new way of city living. Our sleek and smart ebikes are designed for those who love style and substance. We're on a mission to redefine how electric bikes look and feel, making city life healthier and more exciting.
With cutting-edge tech and futuristic design, Urtopia offers more than just a ride – it's a lifestyle upgrade, making your journey not just a commute but a daily adventure!See more
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