Review Time
From the door-to-door "cold call" thru' to final installation of motorised garage door, everything was carried out in a very polite and and professiona manner. The Installation Team were on-time, speedy, tidy and removed all waste.Would highly recommend
I rang this company up for a quote to replace our side gate. Before I was given a date, the man asked "who will be at home"? I was taken by surprise, so asked what that had to do with a side gate quote. Being a female, alarm bells rang. He said that he could send a female if I was home alone. Then another man rang day before the quote date to confirm. After a convo about the cost and wanting fencing too, he asked again the same question. I said either myself or my husband, to which he huffed and replied "in that case, can we rearrange date so your husband is there too". So my reply was the same. By this time, I was beyond angry and disappointed. His response was that they find if both of us are here, we are more likely to go ahead with the quote!!! So which excuse is it? You call yourself NEXT GENERATION!!! I am so appalled and disgusted. Treating a female like this is insulting, sexist and degrading. What's you're protocol for people who live by themselves or with same sex parters or single parents?????? OUTRAGEOUS.....LOST ANOTHER POTENTIAL CUSTOMER.
Their were 2 separate teams. One to do the path to the front and side of the house and the second team to do the drive. The gap between the two was just over 3 weeks. Both teams were pleasant, hardworking and thorough and seem to have done a very good job. They have left the path and drive looking really good and I have had several passing people stop to enquire and admire. The teams cleared up well after they finished and left everything very tidy.
I originally looked this company up as I was after a quote for my front garden of my new build. On the day I sent my enquiry someone called me asking for availability. I was advised that 24 hrs before the visit, they would call to confirm the appointment - to which they did, and this is where it went horribly wrong. I was called by a random mobile number to which I was greeted with, " just to confirm the appointment for tomorrow and that you wife will be present". I said, no as I had told the original person I spoke with the week before. He said, well that changes things because we rely on you calling us back as statistically if your wife is not present then 1% call us back where as if your wife is present 95% call us back. I said, what if I was single then? To which I got a reply of, "well that changes things doesn't it". He then proceeded to ask who I has spoke to as they would be "severely dealt with" and I went on to say "hold on it's not his fault its you being all aggressive in your sales pitch, and my wife wants a new driveway and she has given me her brief". He said but there are thousands of options and she needs to be there. He kept saying that its company policy that the wife is present. What an absolute joke. I asked if he was sure that he did not want to attend, even though their quotation is free of charge and no obligation!) Having seen now on other reviews very similar tactics, but also some very negative reviews in general, I have dodged a bullet here. DO NOT DENY any of this, you told me your calls are recorded. I am making sure other innocent potential customers do not fall foul of your techniques. I am sorry you would have had to travel 80 miles to do the quote - in which case don't advertise FOC no obligation quotes - this is FALSE representation. You have wasted my time!
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We offer a bespoke range of high quality resin bound driveways, patios & pathways in 100s of styles designs & colours. Our range also includes Composite fencing, available in various colours, maintenance free & Eco Friendly. Our latest addition to the range is Aluminium Gates, Elegant & Modern for both driveway and pedestrian gateways. Offering security, low maintenance and corrosion resistant.
We would love the opportunity to offer you a no obligation quotation, give you advice & answer all your questionsSee more
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