niyis.co.uk

4.6
4.6 Based on 81 reviews

We are an online retail store targeted towards selling Africans and Caribbean products....

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Average Rating

4.6

/
5

81 Reviews

5 Star
72%
4 Star
21%
3 Star
5%
2 Star
1%
1 Star
1%

All Reviews

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Review Time

Charlyne Johnson
Great product variety and user-friendly website, but shipping updates need to improve

This store has a wonderful range of products, and their website is attractive with fair pricing. However, my online shopping experience has been less than satisfactory. Each time I placed an order, it took a while to get shipping updates. Items labeled as available often turned out to be out of stock, making me think they might favor in-store customers or fail to keep their online inventory updated. This has made me hesitant to shop online.

5
Date of experience: Jan 10, 2026
Gemma
This store has a great variety of…

This store has a great variety of products, and their website is visually appealing with reasonable prices. However, my online shopping experience has been less than ideal. Every time I placed an order, it took several days to get shipping updates. Items listed as in stock often turned out to be unavailable, which makes me think they prioritize in-store customers or fail to update their inventory online. Because of this, I feel uncertain about making online purchases.

5
Date of experience: Jan 09, 2026
Karina
Excellent customer service

My order arrived just on time.

5
Date of experience: Dec 15, 2025
Cuthbert Sanders
Perfect delivery

Perfect delivery! The food arrived beautifully packaged and incredibly fresh. An excellent experience from click to first bite. I'm already looking forward to my next order!

5
Date of experience: Nov 06, 2025
Armistead Fisher
Securely packed and as promised

I ordered a case of a popular drink. It arrived within the estimated time frame. The order was carefully packaged and arrived safely. The products matched the description, and I am very satisfied with the order. The drinks were a hit with my family during our gathering. I highly recommend for family events.

5
Date of experience: Sep 24, 2025
Linda Long
Good selection and pricing, but online reliability is lacking

The shop offers a good selection of products. The website is visually appealing, and their prices are reasonable. However, my shopping experience has not been ideal. Each time I shopped, it took several days to get shipping updates. Items clearly marked as in stock were later reported as unavailable, suggesting they prioritize in-person customers or do not keep their stock updated. Because of this, I lack confidence in shopping online.

3
Date of experience: May 27, 2025
Elena Durand
The team is exceptionally friendly and the store has everything you need

5
Date of experience: Nov 11, 2024
Waldo H.
System challenges

After some initial frustration with my order, I was pleased with how the company addressed the situation. I experienced a delay with my express delivery due to a system issue, and there was a mix-up with stock availability. Initially, I was quite disappointed, but once I reached out, the owner quickly contacted me to resolve everything and processed my refund promptly. It's evident that she truly cares about her business and customers, and she was very understanding and dedicated to making things right. I appreciate her efforts to resolve the issue and her commitment to good customer service. Mistakes happen, and she handled it well. I would be glad to shop here again.

5
Date of experience: Nov 11, 2024
LS67
Fresh root ginger

I’ve just received my order of root ginger (only ordered a few days ago). I must say this is really fresh and clean, unlike some I’ve purchased from other sources. Thank you for the quality!

5
Date of experience: Aug 17, 2024
AB1
Friendly and welcoming staff

The staff were friendly and welcoming, although there was an issue with the scanner, but I was pleased with the service provided.

4
Date of experience: Jul 06, 2024

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