Review Time
I purchased their automatic window cleaner robot. What I received was not the robot advertised on their website and was lacking critical functionality. The robot I received could not auto-spray cleaner on the window. The advertised device did have that capability. After speaking with support, they offered a refund, but I have to first pay to return the device to the UK out of my own pocket to return a device that is not as advertised. They had no explanation for the mixup, made it sound like I was at fault somehow.
Ordered a Router. Nothing arrived despite repeated emails. Many assurances and discount offers given but still nothing arrived after several weeks. They even told me the item had been despatched and was in transit - when it wasnt. Requested a refund but still no joy from Customer Services. Eventually I asked to make a Customer Complaint but they were unable to process such a request. Finally got a refund but it was a long drawn-out affair. I give them 1 star for having a good website. I still dont know where they are based, where the products come from or who to deal with. Its all a bit gray.
I have been wanting one of these for quite some time now, finally pulled the string. quality 4K OSMO with 170 degrees viewable front camera and added rear camera w/ audio is a ++ , automatic looping means I don't have to keep up with the SD memory card to ensure video will be available when needed. Basically another level of security with visual proof and audio recognized by all U.S. insurance companies. with the unexpected and dishonest environment we all are subjected to, another layer of security gives a bit more peace of mind.
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