Review Time
Happy enough with the product, but I thought the customer service and communication surrounding order processing left a lot to be desired. I ordered a Christmas gift during a sale and while I appreciate they were likely inundated with orders, there was zero communication around this. Like others, I took to social media to ask them where an update was as they'd not responded to my initial outreach in what I deemed a reasonable amount of time. Having eventually received a reply, following a long wait, they confirmed my parcel had 'already been delivered' which was frustrating because yes, it had been, but that's only because it took them so long to reply.Customers are understanding when things are slow due to order volume. Turn it into a positive by reinforcing to customers their order has been received and is being processed but they're so busy due to their success that it's taking time. That reinforces their decision to purchase, as opposed to having them sit there as if they'd been scammed like I considered at the time.
Love love love these socks!! Worth every penny. Delicious colours perfect fit! Woollen originals keep your feet warm, the cotton every day are a good quality wear & the over the knee socks are cozy. I have also gifted these socks and people love them! My 1st pairs have lasted 5 years worn inside walking boots for everyday for a week kinda gal. Must remember to wash them on a cold spin less than 30 degrees or they shrink as all wool does!! I don’t have a dryer for ecological reasons. Best socks I’ve owned. Have just reordered and received within 7 days pre-Christmas!
They don’t have control of their stock or logistics. I chased them after they missed their ship date. For goods I knew would arrive by their estimates before Christmas. Their response (when I ordered items in stock and on a 1-5 day delivery) - “they expected to ship within two weeks” I asked to cancel, they said they couldn’t because the order might have shipped. No ability to track orders, cancel them or manage their stock. It’s like Schrodinger's socks. They have both not shipped and have shipped all at the same time. It’s all a bit of a long yarn… I’ve gone to my bank for a chargeback, as they clearly want to scam the shipping out of me, when the fault is on them not managing their logistics and stock.
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