Review Time
Thank you to everyone at Northants concrete for delivering an outstanding service on the A&H site in Raunds. There were some hard days putting down the amount of Crete that we did! every day varied 250m3+ to 350m3 but we did it thanks to you and you team. 👍🏻
Had a quote and all seemed ok was about on par with others in the area. I had noticed a part load charge of £75 on a 3 cube load but never had a reply. I paid the invoice upfront.Concrete turned up on time even though it should have been a volumetric as advertised a barrel mixer arrived I mentioned this to the driver but wasn't interested. I asked if he could take any back and he said he would have to ring the office as there would be an additional charge. Driver stated 30 mins waiting time as it had to be barrowed. we had around 8-10 wheel barrows left and was charged £50 plus vat on top of the original bill as they say it was a additional 25mins waiting time 15 mins of that was driver sitting in truck!Quality of the concrete wasn't great either even though c35 was ordered its seemed light on cement.
I contacted Northants concrete to enquiry about concrete to foundations . I found Amy to be extremely helpful , from quoting to delivery and completion of my project . Nothing was too much trouble Amy answered all my queries efficiently and quickly . Was extremely professional from the beginning right to the end of my project . Would highly recommend this company and will certainly be using them again .
Customer service before money was taken changed after payment had been made before delivery. Delivery arrived late, then slow start with driver on the phone while time. Attitude from both driver and his supervisor was disgusting. I will not recommend, our use this company myself moving forwards.
Had a fairly small job, but Northants Concrete were the only company willing to help us with it. Delivery arrived on time and the cost was cheaper than buying the components and mixing the concrete ourselves. Northants Concrete were easy to deal with and efficient. Received emails confirming volume required, delivery date and time, cost and who to contact with any queries. Overall, really impressed and would recommend this company.
WARNING- DO YOUR RESEARCH- Went to this company after a recommendation from a friend.. well absolutely shocked by the lack of customer service and support.. asked to speak with the manager/ owner and still yet no response. Wrong product was sent to site and the driver couldn’t of cared less.. they demanded payment in full upfront and now iv had to get another company to clean up their mess!
It starts with a very helpful Amy guiding you through the process and assuring you all is well…... I was a little surprised to be asked to pay in advance – possibly should have agreed to the product only payment.First scheduled delivery failed – allegedly pump truck that needs to travel all the way to London to be repaired! I am sure there must be other options closer to Wellingborough.On the second date. the pump truck arrives on time, but the product truck arrives 3 hours late and with the sun setting in approx. 90 minutes leaving us to level-off the concrete in the dark. Whilst we knew we had ordered more than needed, we were assured the ‘tap would be turned off’ when we had what was needed. The delivery driver had other ideas and emptied the whole load into the hopper (part of the Pump) which left us with excess all over the garden. Add to this, the pipes then clogged up – something to do with the delivery drivers’ actions - there was a further 2 hours of clean-up in the dark.We were given assurances by the Pump Operator that not to worry about clean-up facilities, “you won’t know we’ve been here.” Unfortunately, the following morning, the whole street knew by the debris left during the so-called ‘clean-up’ which necessitated a further 4 hours of our time, pressure hose etc to try remedy the incompetence to follow-up their claims.I did manage to speak to a representative of the company (Tom), who I now know to be the Managing Director, assuring me he would look into the matter. THREE WEEKS on and I am still waiting!
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Northants Concrete & Screed Supply in Northamptonshire. 24/7 Concrete Suppliers in Kettering, Northampton, Wellingborough, Bedford, Corby, Milton Keynes
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