Review Time
I had a very frustrating experience at SneakersJoint Wrocław. After purchasing sneakers in store, I noticed inconsistencies between the two shoes. When I returned, the staff relied solely on an authentication app to say the pair was legit, without really addressing the visible issue.
I was then pointed to a return policy written only in Polish and told there was nothing they could do unless I came back another day to speak with a manager. As a foreigner, this felt especially disappointing and unhelpful.
Only after pushing multiple times did they agree to an exchange, which required me to pay extra and came with no apology or goodwill. I eventually exchanged for a jacket just to resolve the situation. Overall, the customer service did not match the premium image of the store.
My experience was quite disappointing at a local store. After buying sneakers, I noticed differences between the two shoes. When I returned, the staff relied only on an authentication app to confirm the pair was genuine, without addressing the visible problem. I was then shown a return policy that was only in one language and told I would need to return another day to speak with a manager. As a foreigner, this felt especially frustrating and unhelpful. Eventually, after insisting several times, they agreed to an exchange, which required an additional payment and came without any apology or goodwill. I ended up exchanging for a jacket just to settle the matter. Overall, the customer service did not reflect the high standards expected from the store.
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Who we are?
Hey, I'm Jeremy and I'm the CEO of SneakersJoint.
Our team's aim is to deliver you limited sneakers and apparel you desire with the best prices and in the safest possible way. Currently our team counts 4 amazing personalities, who will put all their efforts to help you find your dream shoes.
We are a legitimate company established in 2016. We source sneakers from trusted resellers or direct suppliers.
We supply many sneaker shops and resell shops around the world and we have been on the market since 2016, since then we have recieved over 1000+ positive feedback.
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