Name: notbranded.nl
Telephone: 000000000
Rating: 3.7

Naomi Melamed Guest

I reached out to the customer service team regarding an earring that’s clasp loosened and lost the c

I reached out to the customer service team regarding an earring that’s clasp loosened and lost the charm. I had a response within minutes and the team kindly offered to send me a replacement, free of charge. I’ve never experienced customer service like this and am very impressed. I will be shopping here again and the quality of the jewellery is unmatched!

Date of experience: Feb 23, 2026

Kim Wright Guest

2 weeks ago

I emailed Notbranded with an issue about the earrings I had ordered. They were very quick to respond

I emailed Notbranded with an issue about the earrings I had ordered. They were very quick to respond and I'm really impressed with the customer service. I really love the earrings. I wouldnt hesitate to recommend them.

Date of experience: Feb 12, 2026

Charlene Parker Guest

1 month ago

Quality and support experience lacking

The quality was not what I expected. One of the earrings is faulty and doesn’t close properly. I reached out to the support team through social media, and they informed me that I could exchange it for another item. Unfortunately, they didn't offer a code for a free replacement, which was quite disappointing.

Date of experience: Jan 10, 2026

Amy Cook Guest

1 month ago

Quality not as expected

The quality did not meet my expectations. One of the earrings arrived defective and fails to close properly. I contacted the support team via social media, and they mentioned I could exchange it for another item. However, they did not provide a code for a free replacement, which was disappointing.

Date of experience: Jan 10, 2026

Aurora Bell Guest

1 month ago

Issue resolved with friendly support

The item I ordered didn’t arrive, whether due to postal issues or other reasons remains unclear. After several emails with a friendly customer service team, the problem was resolved.

Date of experience: Jan 09, 2026

ByAmaZz83 Guest

1 month ago

Great quality and customer service

The quality is impressive, and the customer service was excellent when I had a question.

Date of experience: Jan 09, 2026

Hannah Powell Guest

1 month ago

Excellent service

I experienced good service, friendly staff, and beautiful products that offer a great price-quality ratio. For years, this has been my go-to place for earrings.

Date of experience: Jan 09, 2026

Charli Taylor Guest

1 month ago

Love the design and quality!

I adore the design and quality of the jewelry! I faced a minor issue with my bracelet, but the customer support resolved it promptly. Overall, a fantastic experience! ✨

Date of experience: Jan 08, 2026

Curtis Kelly Guest

2 months ago

Reliable brand

I purchased earrings and a necklace for a friend. They arrived very quickly and were adorable. Although the earrings were damaged, customer service contacted me promptly to arrange a replacement without any hassle. I highly recommend this brand.

Date of experience: Dec 26, 2025

Sawyerr26 Guest

2 months ago

Delivery promise not met

Despite a clear promise for delivery before Christmas, my order arrived two days after. The delay was communicated late on the expected delivery day, and customer service placed the blame solely on the carrier, which was disappointing.