Name: nourishedlife.com.au
Telephone: 000000000
Rating: 3.1

Sophia Morris Guest

Serious Concerns About Business Practices

I strongly advise against purchasing from this company. I ordered a high-value product, but nothing has been sent, and my refund requests have been ignored. I've found concerning information about the new ownership, and I regret trusting this company.

Date of experience: Jun 22, 2022

Scarlett S. Guest

3 years ago

Impressive Customer Support

The customer service was proactive and helpful when my order was damaged during delivery. I've been a customer for a couple of years and will continue to rely on this website for healthy personal care and cleaning products.

Date of experience: Jun 15, 2022

IL79 Guest

3 years ago

Mixed Feelings as a US Customer

As a US buyer, my experience with the website has been uncertain. I hope to receive my order soon, especially since I have sensitive skin. The ordering process was unfamiliar and somewhat concerning, but I remain hopeful for a positive outcome. I look forward to being a loyal customer if all goes well.

Date of experience: Jun 13, 2022

Lindsay Foster Guest

3 years ago

I would give 0

I would give 0. After one month and two weeks from my order, they still didn't even send product. The most terrible company.

Date of experience: Jun 11, 2022

Tallulah Guest

3 years ago

This has been a very bad experience

This has been a very bad experience . I was not able to connect to anyone in regards to my missing order and didi not get any reply back . My order number is #5606988 if they ever could get back .

Date of experience: May 31, 2022

RW24 Guest

3 years ago

Worst online shopping experience

Placed my order(on 5th May) while their warehouse was moving. Regarding this matter, before ordering I checked the delivery delays stated as « we will ship normally from 6th may ». On 9th May I got an email notification that my order will he shipped FROM 16th May!!!! Then I again checked their website: now their delays changed to « Please note: We're currently transitioning into a new warehouse so there will be a delay in dispatching orders placed between Thursday 28th April and Wednesday 11th May. You should expect to receive your tracking details from Wednesday 11th May onwards »I wrote them back to ask why the delivery delay changed 3 times!! 4(!!)days later they replied without any concrete answer or an apology. They never replied on my multiple ongoing inquiries by email or via website contact form. Of course my order wasn’t shipped on 16th!! Just received a quick notification on 19th May that they «CREATED A SHIPPING LABEL»!!! Meanwhile, no reply or physical shipping are made. Today is 20th May. Complete disrespect to the client!! Dishonest, irresponsible and not cooperative and ignorant customer service. Worst experience I ever had!2 weeks+ of shipping delay!!!! Hope it will be shipped one day. Please state it. Be honest! Extremely bad customer support. From 6th MayFrom 11th MayFrom 16th MayNow from 23rd May... maybe... as no reply received in one week!To be continued. . .Update. Previously received an e-mail that shipping is expected from the 26th of MayHowever, I got a notification about "shipping" from the 19th of May at 6:51am. Since that shipping is in "processing" status as the AusPost didn't physically receive the package.But guess what? Nourished Life opened an inquiry(AusPost) on my behalf to investigate this issue(why they didn't dare to dispatch the order). A JOKE. In ONE week I've never not been contacted for any update. Soon I'm going to "celebrate" 1 month of waiting.They might be thinking to rename the company to "POURISHED LIFE".14th of June. No news.. no money, no contact, no products. “Silent treatment”. I even discovered that my order is not even shown in the “order history”. But I have received an email confirmation and the PayPal invoice. !!!!Don’t place any order with them.Not professional and disrespectful approach towards its clients.29th of JuneNo products, no money, no contact. Just took the money and disappeared. Is it legal?! No reply to multiple inquiries with demand of a refund. •••Escalate to your payment method agent to get back the money.

Date of experience: May 20, 2022

Maude Taylor Guest

3 years ago

Dishonest and Untrustworthy

My order arrived on time with 3 items missing. In their place were 3 cards noting this. That was 3 weeks ago. There was no automatic refund nor was there any response to the 3 or 4 emails I sent enquiring about my refund. This is dishonest. This is thievery. All good with this company until they cannot supply some items; then they seem to assume your money is theirs. All the while flooding my inbox with spam but incapable of a response.

Date of experience: May 19, 2022

Jaime Parker Guest

3 years ago

I’ve only had positive experiences with…

I’ve only had positive experiences with nourished life. Great customer services, they always responded quickly, solutions are resolved quickly. Just a good company to do business with & awesome eco friendly products good for us & the planet. Keep up the good work.

Date of experience: Apr 28, 2022

Woody W. Guest

3 years ago

I couldn't find the exact product I…

I couldn't find the exact product I wanted although there were a lot of other products. the support on the screen was so helpful in answering my questions. It felt very personal.