Review Time
Absolutely shocking website and products. I think this company needs educating on what 'Sea Glass' is. Especially when advertising memorial gifts for lost loved ones etc because what we received was not as advertised and they were not cheap either. This company needs closing down!
Absolutely shocking website and products. I think this company needs educating on what 'Sea Glass' is. Especially when advertising memorial gifts for lost loved ones etc because what we received was not as advertised and they were not cheap either. This company needs closing down!
Order a gift on 17th December and as of today 31st January I still have not received it!! Despite many emails asking for a refund they have said they sent it again - but still nothing!! And their tracking says nothing - these people are scammers!! Do not order from them!!
I ordered and received what was described and advertised by picture as, 3 Handmade 'Sea Glass' Birds, of which I chose a Robin. What I received was not 'sea glass' but in fact 'perspex/plastic'.When I approached the online store they would not accept return for refund and offered me £4 when the actual price I paid for 3 was in fact £31.95. Strangely, since searching this item on the site I cannot find it, however there are similar items advertised as, 'Sun Catchers'. Please take care.I urge anyone using this store to take great care in what you actually expect to receive, not only do you not receive what is described, it may not match the picture it portrays and will possibly be very overpriced for what you receive. Their store also does not have a review option.
So disappointed to have to wait over a month for sea glass robins to be delivered. They were not cheap and tax was added to the order after purchasing increasing the total even more! There is no sea glass in the item, it has a sea glass pattern printed on perspex. Do not waste your money!
I wouldn't even rate this company with a 1 star, 1st I was over charged for the Robin and flamingo that I ordered. I emailed them and was lucky to get what I was over charged for and blamed it on a computer error. I then waited a month for the iterms to arrive. Which once opened am extremely disappointed with for the price. The products I have received look nothing like what was advertised and nothing to the description it was sold under. Description was sea glass Robin/ Flamingo looking like it was hand made!! The products that arrived literally have a stickers of the animal stuck on to perspects absolute rubbish and can't give as presents like was planning!!. Defo stay away and save your money
Item picture was not what arrived. Postage and shipping was nearly more than the item. Item arrived and is very cheap and tacky, absolutely not what I thought I was buying. Took about a month to arrive, have contacted by email to request return of item and refund; they offered me £1 compensation then upped it to £3 and telling me this is the best solution. Not acknowledging my request for return and refund. AVOID
I bought a 'Robin made of seaglass', the picture looked fab, it took a month and a half to come. I did get tracking and regular updates from Pheonix USA. When it came ironically its a plastic cut out of a picture of the robin made of seaglass! Its so cheap and tacky which is so upsetting as it was for a memorial for my nan.I sent them a shirty message to their support email support-at nowatpresent.comNow the link to what I bought doesnt work.
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