Review Time
NPFulfilment has been an unreal 3PL partner for PowerCUBEgummies. Drae (Business Development Manager) has been outstanding from day one, always proactive, always reachable, and the first to jump in when anything needs fixing. He’s genuinely supported the business beyond the basics too, even ordering product to back the launch which says a lot.Robin (Head of Customer Service & Client Onboarding) and Russell (Head of Victoria Warehouse) are both sharp and reliable, getting things done quickly and keeping operations moving. Robin is especially informative and consistently follows up fast. Judy (VA) has been amazing throughout the entire onboarding process, running multiple trainings and making sure I’m fully confident across all systems.Overall, NPFulfilment runs a seriously solid warehouse operation with great distribution, fast dispatch, and consistently quick shipping.
NPFulfilment has been an unreal 3PL partner for PowerCUBEgummies. Drae (Business Development Manager) has been outstanding from day one, always proactive, always reachable, and the first to jump in when anything needs fixing. He’s genuinely supported the business beyond the basics too, even ordering product to back the launch which says a lot.
Robin (Head of Customer Service & Client Onboarding) and Russell (Head of Victoria Warehouse) are both sharp and reliable, getting things done quickly and keeping operations moving. Robin is especially informative and consistently follows up fast. Judy (VA) has been amazing throughout the entire onboarding process, running multiple trainings and making sure I’m fully confident across all systems.
Overall, NPFulfilment runs a seriously solid warehouse operation with great distribution, fast dispatch, and consistently quick shipping.
NPFulfilment is a pleasure to work with. The team are proactive, knowledgeable, and collaborative. They are always thinking ahead and outside of the box, and have made the partnership a breeze from the moment we started working together.I would highly recommend NPFulfilment if you are looking for a team that genuinely cares about getting things right.
NPF 3PL has been absolutely fantastic to work with. They’ve stored our packaging safely and securely, giving us complete peace of mind. Whenever we need stock, they get it to us quickly and reliably ,their turnaround times are consistently impressive.The staff are always helpful, responsive and a pleasure to deal with. Their professionalism and willingness to go the extra mile make all the difference. We couldn’t be happier with the service and highly recommend NPF 3PL to anyone looking for a dependable logistics partner.
We had the pleasure of being involved with both NPF NZ and NPF AU for many years, and myself for the past three years. During this time, I’ve witnessed firsthand the professionalism, dedication, and friendliness that define the team’s culture.Every interaction, whether a quick email or a detailed discussion, has been met with prompt, thoughtful communication, and genuine support. It’s been a privilege to work with individuals who not only excel in their roles but do so with kindness and integrity. I’d like to acknowledge my heartfelt appreciation to everyone I’ve been involved with across both regions. Your unwavering commitment and positive attitude have made a lasting impression.
We've been using NPFulfilment (NZ) since 2019 and have found them to be exceptionally helpful when we really needed them. We had a few invoicing hiccups earlier in the relationship and sometimes you do need to be mindful about following up on the very odd refund, but on the whole I'm grateful that they are part of our business. I'd be lost without them.
We've been working with NPFulfilment for over a year now, and they've been an absolute game changer for our e-commerce operations. From day one, their onboarding process was seamless and professionally managed. Their team took the time to understand our business needs and set everything up with precision.The Kiosk platform is intuitive and powerful, giving us real-time visibility over our inventory, orders and shipping activity. It's helped us scale confidently, knowing our fulfilment is in capable hands.What really sets NPF apart is their customer service and responsiveness. Our account manager has always been proactive and helpful - quick to resolve queries and offer advice to improve our processes.Thanks to NPFulfilment, we've been able to reduce handling errors, speed up delivery times and focus more on growing our business.Highly recommend them to any brand looking for a reliable and scalable 3PL partner.
We are using NPF in NZ for our e-commerce fulfillment and are happy with the service, we are now 1+ year working together. The team are great communicators, open to feedback and support our business growth. Fulfillment and Inbound there are no issues and SLA’s always met.
We've been working with NPFulfilment for some time now, and the experience has been nothing short of fantastic. Their team consistently provides reliable and efficient fulfilment services, but it’s the customer service that truly sets them apart. Every interaction with their team has been a breeze. They are responsive, professional and genuinely eager to help.No matter the issue, no matter how small, their customer support team is always quick to respond and goes above and beyond to ensure everything is resolved. It's clear they care deeply about their clients' success, and it’s rare to find such a high level of dedication in today’s fast-paced business environment.If you’re looking for a fulfilment partner that’s both reliable and supportive, NPFulfilment is the way to go. Highly recommend!
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NPFulfilment provides a fast and highly efficient order fulfillment service across Australia, New Zealand, and Asia. We are of one Australia’s most prominent order fulfillment company, shipping more than 2 million products a year throughout Australia and the rest of the world.
We work with companies like yours to save you massive amounts of money, increase your profits, and allow you to intensify your focus on your core business. We've already helped save millions of dollars for some of Australia's foremost household names.See more
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