Review Time
We continue to express our dissatisfaction regarding the lack of accountability for damages caused by the installation team. The issues began shortly after their work, and despite multiple attempts to address the problems, we have received no satisfactory response. The ongoing stress and lack of resolution are unacceptable.
Bless you all! Sending many prayers your way. You've done an amazing job at our property, and we truly appreciate everything you've done. As promised, I'm writing this review to express my satisfaction with the installation. Well done and thank you so much!
Terrible experience, my advice is stay away. New boiler installed by NRSECO in Feb via Gov Grant due to daughter’s severe disabilities. Boiler pump running constantly since they left even when no heating is switched on. Pump is noisy, keeps us awake at night. I have to isolate boiler at electric mains switch to get some sleep every night. Boiler does not work properly; system is full of air which we cannot stop happening no matter if we bleed towel rails and rads 20 x a day. Boiler is noisy and barely gets water to lukewarm after 4 hours. I spoke to Bosch technical who came out next day and checked boiler – no fault on boiler – they say its installation error, probably wiring.Boiler was supposed to be fitted into the kitchen cupboard previous boiler was hidden in, but they couldn’t be bothered to cut a new flue pipe outlet higher where it needed to be to hide it, so used the old one so now the new boiler sits too low and hangs below the cupboard in an unsightly manor and they just sawed through the cupboard and plinths to bodge the cupboard to fit around it. “Smart” Rad valves fitted everywhere, absolutely useless, my daughter’s bedroom one won’t turn rad on, and another room not used is like a sauna even thou valve is switched off. Noisy and not doing what they claim at all. Vents for air flow in bathrooms not placed where I specified, in the kitchen they cut 2 huge holes in the wall and just left one incomplete damaging the surrounding décor. They wrenched off the kickboards causing considerable damage, ran the unsightly condensing pipe around the outside perimeter of my house although I had instructed them to put it internally through the kitchen cupboards and connect to the sink drainpipe instead.Drilled a large hole in outside wall to check wall insulation and left it, so then I had bees nesting n it in the summer!Reported boiler not working properly next day (Feb) to NRSECO, no response at all, repeatedly called and email over next week without any response. Logged it as a complaint with Trust Mark in Feb, which appeared to get lost, then on chasing was told to contact NRSECO’s regulatory body, Simply Certification which I did 4 months ago and we are STILL waiting for them to come and inspect……Meanwhile, we still don’t have a working system
We had an excellent experience with NRS Eco! From start to finish, their team was highly professional, friendly, and well-equipped. The engineers who handled our loft insulation and boiler installation worked neatly and efficiently, leaving everything tidy. Their attention to detail and expertise really stood out. Thanks to their hard work, our home is now comfortably warm, and we’re already noticing the difference. Highly recommend NRS Eco to anyone looking for top-notch service!
Wow.fitted vents to windows.just the inside.no air coming in as its just screwd to inside of sash.i asked him to explane how that works then ?after him trying to convince me there was a draugh coming threw.he stopt talking after i told him ime a double glazing fittet for 41 years.also fitted a fan above the bath ,wich thay glued on with glue and activator .wich is coming away.as for the loft instalation is just layed on top of old.i found the electric junction box burryed under loft insterlation.reminded me of the yts sceam in the 80s.very dangerous fan.and will be geting it checked in morning.i know its free but i rather my 14 year old son done it.
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