Review Time
The boiler engineer and loft insulation team arrived at around midday and worked hard till 8.30pm to get the job done. I didn't realize it was such a big job of fitting vents on windows and drilling holes in walls for fans. After their visit ,the boiler pressure dropped and we found a leak in one radiator which started dripping through the ceiling. We used towels to soak up the water.As it was now late at night, it was difficult to get hold of anyone at the office. I left messages, and called the engineer, but in the morning had to call the original surveyor,Ahsan, as I still had his number .He then must have contacted the engineer, who phoned and told us to tighten the nut on the radiator where the leak was coming from. Luckily we had the right tool to do this otherwise we might have had more damage. Now the boiler and insulation are working well and we can feel the difference in warmth. Overall I am pleased although I am still trying to work out the radiator controls and thermostat as they were not explained.I have asked for a Gas safety certificate which I was originally promised but this has not yet materialised. I would say the main problem has been communication with the company, but more recently I have had much better contact with Asjad at NRS who has been helpful.
If I could give 0 stars I would, avoid this company I have had nothing but trouble with them. They fitted a boiler through the eco4 scheme , totally rushed the work , made a mess of my flu, even asked if I had a brick hanging about they could use ! Left me without gas in my cooker and no heating . After numerous complaints, emails, telephone calls , a complaint to Gas safe they are still choosing to ignore me. Shouldn’t be allowed to run a business because they don’t know what they are doing!
I think this company is appalling , all fake reviews , they destroyed my kitchen putting a boiler on the wall , it cost my £850 to put right , they compensated me £300 if you use this company your crazy , stay well away from this company , they don’t explain they lied as to how they were putting up new boiler , and did something completely different , they do not speak good English , and left a total mess of my home , this company needs to be stopped do not use !!!!! Warning ‼️ can’t remember exact date , they keep removing this and using friends to give a good review , do not go near this company , I did a previous true review they asked for it to be taken down so here’s another one !!!!!! Scammers by the way whatever you say I don’t care , you put the boiler in the wrong situation , instead of lowering it , you gave me 4ft pipes all up the wall , you left my home in a disgusting state , safe heat can only do issues with the pipe you put outside instead of inside the house under the sink ,you burnt a hole on the down pipe with a lighter , to put the pipe outside ,onto the down pipe , the pipe you put through my wall was meant to be in the house , call yourself gas engineers your company is a joke and should be shut down , trading standards will be investigating your company , you should be shut down before you blow someone’s house up or kill someone the gas safe engineers said you put that boiler up badly, but they are only to look at wrong dangerous problems not cosmetic , he said let’s give them a bit of hassle as that pipe needs to be moved to inside the house , I did not want your scruffy engineers in my house , I had to pay £850 to put the boiler right , the proper engineer had to take it off the wall and redo it , and you gave me £300 towards it ???? Your a joke company , say what you like , public should not let you near their boilers that’s for sure !!!!!!
Avoid NRS ECO LTD at all costs!! They will destroy your home then fob you off for weeks when you ask them to resolve their mistakes. They arrived at my property at 11.10am where I was told they were only fitting a boiler. They fitted it too low hanging out of my fitted kitchen cupboard. Next thing I know 8 people turned up to fit loft insulation at the same time. They used NO protective coverings on my floorings. They BURNED 3 of my carpets, they left rust marks on carpets from where they left leaving vlaves after fitting TRVs, they left holes in the walls where they used incorrect drill bits and failed to have any respect at all for my home. They have had someone else sign my name on their documents and have committed fraud. They did not have a clue what they were doing. Only one person out of 8 spoke English. They incorrectly fitted vents to 4 of my dpuble glazed windows which are now destroyed wont close and are letting draught and noise in. They did not leave my property until 11pm at night as they could not stop a radistor from leaking. When you try to contact them, they fob you off and ignore you. They sent an inspector who on first visit failed to show up. On the second visit he took photos of the problems, I still await their report from 7 days ago......I am now seeking legal advice and I suggest everybody else who has been ripped off to do the same....Avoid like the plague.......
NRS Eco provided exceptional service for a new boiler installation, with knowledgeable team, punctual, courteous technicians, and thorough cleanup. Their commitment to customer satisfaction is evident in their follow-up. Highly recommended.
Both the Insulation team and the Boiler team did a professional job. The whole experience was well conducted from the survey done by Jay to the job being conducted a week later by Sukhvir and his team. Both teams were hard working and left the property with everything explained. Well done and much appreciated for your hard work.
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