Review Time
My Discover 1500 Power Unit does not charge using the AC cord. Tried contacting Nurzviy through email, phone and their website but no reply, going on 10 days now. The phone seems to be disconnected and I see other reviews saying the same things. I get the feeling this company is out of business.
Need app for Android to do initial set up . It was remove from "play" a year ago. Emailed, called, texted, and got no response. After a week I found an old version in a dropbox account. It worked and the charger works great. But without the app, you can't set plug and play, or output. If you can't get a response god for bid you have a service issue.
Wrong charger sent. I ordered a 6-50 plug, they sent a 14-50. I tried repeatedly to contact them about exchanging it with no response. I know have to either rewire my house for a 14-50 plug, use an adapter which is not ideal and not necessarily the safest thing to do when charging an EV. Haven't had the chance to use the charger yet so this review is purely about the company and their customer service and unfortunately it's a no go for me. With a customer support this bad, if something were to go be wrong with the charger it seems like it would be impossible to get a hold of them.
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