amigoenergy.com

1.4
1.4 Based on 19 reviews

Founded in 2003, Amigo Energy is an electric utility seller in Texas....

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Average Rating

1.4

/
5

19 Reviews

5 Star
10%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
90%

All Reviews

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Review Time

Nicole
Dishonest billing practices from this service.

This service has highly dishonest billing practices. I noticed my bills were rising ($160 to $180). To check if I was overconsuming, I left the house for a month and turned off all appliances, including the AC, TV, and Refrigerator. The bill for that month, when the house was completely empty, was a shocking $250. This is entirely unacceptable and indicates they might be using inflated estimates or have faulty metering. Customer support was ineffective and provided no solutions. I recommend avoiding this service at all costs. I have also filed a complaint with the relevant authority.

1
Date of experience: Dec 06, 2025
Danielle Parker
Dishonest Billing Practices

This company has highly dishonest billing practices. My bills kept rising significantly. To check for overconsumption, I went away for a month, turning off all appliances, yet my empty house still received an outrageous bill. This is unacceptable and suggests inflated estimates or faulty metering. Customer service was unhelpful and provided no solutions. Avoid this provider at all costs.

1
Date of experience: Dec 02, 2025
Cemauri
Not a Reliable Provider

I signed up for a free plan, expecting it to suit my daytime energy needs. However, I was informed that I use more energy at night, which seems impossible. I was advised to switch to a night plan. The billing practices are unclear and feel deceptive. This feels like just another energy scam. I’ll be switching providers right away.

1
Date of experience: Oct 15, 2025
Bayard Price
Extremely Untrustworthy Electric Provider

This electric provider is incredibly untrustworthy. They misled me about someone changing my service and then hit me with a hefty early termination fee and other unnecessary charges. Their focus seems solely on profit. If you need to contact them, make sure to record the conversation; they will twist your words against you. I hope they face serious consequences for their actions.

1
Date of experience: Sep 05, 2025
Grant Johnson
Poor Customer Interaction

This provider does not effectively answer questions, even when you reach someone. I canceled my plan at the end of the term, but I received another bill for a payment I had already made. Look for better options; they are not a friendly provider.

1
Date of experience: Jul 21, 2025
Hank B.
Poor Customer Service

This provider doesn't answer questions effectively, even when you finally get through to someone. I canceled my plan at the end of the term but received another bill for a payment I had already made. Consider looking for other options; they are definitely not a friendly provider.

1
Date of experience: Jul 21, 2025
Theodore
Refund Process Issues

I previously reviewed my experience with this electric provider and regret it even more now. I still haven't received my refund. After speaking with two representatives and a supervisor, I was told it would take 7 to 10 business days. I heard the same thing about a deposit two weeks ago, and now there’s no record of that conversation. Thankfully, I’m not reliant on the refund, but what if I were? It’s astonishing how quickly they take your money and how slowly they return it.

1
Date of experience: May 20, 2025
Stephanie L.
Refund Delays and Frustrations

I previously shared my negative experience with this electric provider and regret it even more now. I still haven't received my refund. After speaking with two representatives and a supervisor, I was told it would take 7 to 10 business days. I heard the same thing about a deposit two weeks ago, and now there’s no record of that conversation. Thankfully, I’m not reliant on the refund, but what if I were? It’s astonishing how quickly they take your money and how slowly they return it.

1
Date of experience: May 20, 2025
Bryony
Community Disregard

This provider shows no support for the community! My elderly mother, who lives on a fixed income, has been a loyal customer for over six years. After a billing mishap, she received a disconnect notice with only a week to respond. I tried to explain her situation to the representatives, but they showed no compassion or understanding. They insisted on immediate payment despite her having already sent most of it. I ended up paying the bill, and we will be leaving this provider soon. They are greedy and show little regard for their customers.

1
Date of experience: Feb 04, 2025
Jonathan Powell
Not Supportive of the Community

This company shows no support for the community! My elderly mother, who lives on a fixed income, has been a loyal customer for over six years. After a billing mishap, she received a disconnect notice with only a week to respond. I tried to explain her situation to the representatives, but they showed no compassion or understanding. They insisted on immediate payment despite her having already sent most of it. I ended up paying the bill, and we will be leaving this provider soon. They are greedy and show little regard for their customers.

1
Date of experience: Feb 04, 2025

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