Review Time
I ordered again Nutrigenic and still the food was full of flavour and felt just like a home-cooked clean meal — comforting, satisfying. The hygienic packaging added an extra layer of confidence and satisfaction. Great job! Will definitely be ordering again.
Its incredibly annoying that the food is good.However I wish I stayed away from this company, I can't believe how poor their customer service is.I previously emailed the company for another matter and theor reply was rude and slightly embarrassing to come from a company.We haven't recieved half an order as this has been destroyed by DPD, we have emailed and called numerous times however we haven't had any answer not even an auto reply. However ive emailed again from another email address and got an auto reply right away.
Mahmud -> really nice meals high in protein and actually taste like my mum’s made them fresh👍🏼 gets delivered twice a week unlike other meal prep places so stays fresh and the food is tasty - would recommend. Been with them 2+ months.
I attempted to access my account to cancel my recurring subscription due to the substandard quality of the meals. However, the website’s authentication process was highly irregular; despite using my standard credentials, I was redirected to sign in via my iCloud account. I found this security prompt suspicious and declined to proceed.I subsequently sent multiple cancellation requests via email well in advance of the renewal date, all of which went unacknowledged. Despite my proactive attempts to cancel, the company processed a charge on the day of delivery. Having already requested a cancellation, I refused the delivery at the door.Customer support eventually responded—two days late and remarkably dismissive—stating that a refund was impossible because refusing the delivery was "my choice." I have now initiated a chargeback with my bank, as the company failed to honor my cancellation request and provides a service that is both poor in quality and lacking in basic security and support.
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At NutriGenic, we are committed to transforming the meal delivery experience with a focus on excellence and innovation. Our mission is to provide a culinary journey unlike any other, offering exquisitely crafted, premium quality meals developed by renowned executive chefs in the culinary world. Every dish is a testament to our dedication to exceptional taste and utmost nutritional care. We meticulously craft each meal to meet specific dietary and fitness needs, harnessing the power of advanced analytics and the expertise of qualified nutritionists and fitness professionals to support our customers' wellness goals. With a focus on culinary artistry and nutritional precision, we are reshaping the way people experience and enjoy convenient, high-quality dining, one meal at a time.See more
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