Review Time
I recently bought a pair of coated jeans in size 8, but they turned out to be too large. After starting the return and refund process, I discovered that the refund amount on the return label was £60, while I actually paid £72. The refund does not correspond to the price I paid. Given that I've already reordered two pairs in size 6, which are on their way, I’m frustrated by this inconsistency. It doesn’t meet the level of customer service I expect from a brand with this reputation. I hope this oversight will be resolved quickly.
I recently bought a pair of coated jeans in size 8, but they were too large. After starting the return and refund process, I saw that the refund amount on the return label was £60, even though I paid £72. This discrepancy is disappointing, especially since I've already ordered two pairs in size 6 that are on their way. I expected better customer service from a company with such a reputation. I hope this issue will be resolved quickly.
I'm surprised by the negative reviews because my experience was quite positive. I ordered two pairs of jeans, which arrived from the USA within a week. Although neither fit, returning them was easy, and I received my refund within a week of sending them back. I would definitely recommend this service.
I placed an order over two months ago and inquired about it after a month. Nothing had shipped. After another two weeks of no response, I requested to cancel my order and get a refund since nothing was sent. They informed me they couldn't do that and suggested I ask for a shipping label for items I never received. The service and communication have been terrible. I'm left wondering if I will ever receive my items, which I won't need by the time they arrive.
I received my order without issues, but after returning two items due to size, I encountered problems. The delivery company was fine, and they confirmed receipt of my return. However, after the promised refund time, I reached out for an update and received no response. I emailed again later and still heard nothing. I genuinely believe they are not trustworthy. Avoid this company; they do not uphold their policies, and I doubt I will ever see my refund.
I advise against buying anything from this website. We ordered expensive jeans, but a month later, they took our money without sending our order or responding to our attempts to contact them. The UK support team was unable to help. We are left with neither product nor refund. This has been an awful experience. Please avoid this company!
Initially, I thought this was a scam website, but my jeans finally arrived nearly two months after ordering. After reaching out and leaving a review, they contacted me. I will consider buying again, knowing it may take a while for items to arrive, especially since the prices are too good to pass up.
The shipping is very slow. They don't actually ship from America but from China. It should not take six weeks for an order to arrive. Today is the expected delivery date, but I doubt I will receive a satisfactory product. I won't be ordering from them again.
I ordered two pairs of jeans to compare sizes and wasn't aware they were coming from the USA, which could be clearer on the site. The jeans arrived within the expected timeframe. Although returning items to the USA is costly, the savings I made on my order outweighed the return shipping. My refund took a bit longer than expected, but that’s understandable given the international return. I appreciate the good customer service.
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NYDJ is the original slimming jean, designed with a superior fit that makes women look and feel one size smaller NYDJ
