Review Time
Ignoring Warranty for Super MB Pro M6+ (Order #S/N: BD250214469459. I purchased a Super MB Pro M6+ from this shop 11 months ago. The device cost over $400, but now it has stopped working. I have contacted their support team multiple times via email and WhatsApp, but they are completely ignoring my messages.
The device is still under its 1-year warranty, but the seller is clearly trying to wait until the warranty expires. This is unacceptable for a professional diagnostic tool shop. I have all the videos and photos of the faulty device as proof.
I am warning all buyers: be careful, they have NO after-sales support! I will update this review ONLY if the seller contacts me and provides a solution or a return address for repair.
Ignoring Warranty for Super MB Pro M6+ (Order #S/N: BD250214469459. I purchased a Super MB Pro M6+ from this shop 11 months ago. The device cost over $400, but now it has stopped working. I have contacted their support team multiple times via email and WhatsApp, but they are completely ignoring my messages.The device is still under its 1-year warranty, but the seller is clearly trying to wait until the warranty expires. This is unacceptable for a professional diagnostic tool shop. I have all the videos and photos of the faulty device as proof.I am warning all buyers: be careful, they have NO after-sales support! I will update this review ONLY if the seller contacts me and provides a solution or a return address for repair.
I bought some hardware from Autel from this company. I am really very surprised.... The staff are really very friendly and competent!! The communication and support is also very good and helpful!! You also get a discount if you buy multiple products! The company asks very good quality! Top company 👍👍👍Thank you very much 🍀😊
Great support. Been buying my products from them for years. My recent issue, my laptop crashed and I lost licensing to a product I purchased from them years ago. I still had the details of the purchase, of which, once produced, they promptly helped me restore functionality.
Express shipping was not express. Only support is during china business hour. Response is slow and full of excesses(was busy, on vacation and failed to get back to me when they said they would). Could not get the product to work properly. Waited another week then disputed the charges with the credit card. would have been nice to keep working on it by the support team was not to be found
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