Review Time
Ordered over £50's worth of socks with express shipping (1-2 days) but the order took 6 days to arrive. I contacted customer service after 3 days, as the order still wasn't with the courier, and the customer service team were useless.
I paid for express shipping as I required the socks for an event but they didnt arrive on time.
I am still waiting for customer service to reply again.
Needless to say, I will not be using Venture again based on their poor customer service.
I know it might be difficult to get excited about socks but MAN these are just the best.Huge range of some pretty amazing designs and colours, also SUOER comfy too.I have at least 7 pairs of these socks whilst my daughter has about 4 or 5, my wife demands that you make some Xsmaller sizes for her toddler like feet(UK2.5-3) so that she can be in the cool gang too 🤗🤗🤗🤣
Ordered over £50's worth of socks with express shipping (1-2 days) but the order took 6 days to arrive. I contacted customer service after 3 days, as the order still wasn't with the courier, and the customer service team were useless. I paid for express shipping as I required the socks for an event but they didnt arrive on time. I am still waiting for customer service to reply again. Needless to say, I will not be using Venture again based on their poor customer service.
Ordered with 48 hour tracked delivery. Now 10 days since order was said to be on its way and nothing. Finally got an automated reply from evri bott so say they are looking into it but despite 3 emails and 3 messages via the venture website I have bad absolutely no response from the sellers themselves. These items were not cheap and the level of customer support is apparently non existent. Very disappointed. Will not be ordering or recommending again.Edit - once customer services did contact me refund of postage and new items sent out quickly. EVRI managed to get it here this time.
Absolutely shocking customer service will not use again!!!I made several orders with this company unfortunately they use another incompetent company to deliver their orders. My first order with Venture was delivered to a property that is nowhere near my house, I contacted Venture to be told they would resend my order on Royal mail. A day later another email off them to tell me they had cancelled my order as I had already collected it from the parcel shop. ( this was infact my second order with them which I had redirected to a shop as the drivers could not be trusted to deliver to my house) so still out of pocket. They seem to be doing everything they can to swerve either refunding me or actually sending me my order.
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Home of the world's coolest socks! Designed in the UK. Sold Worldwide.
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