Review Time
I worked with them for over four years in The UK. In the early days, everything was much easier, but at some point they started constantly changing the rules. First they changed the way assignments were picked from the map, then they couldn’t make it work and brought it back. New rules kept coming all the time. However, over the last 4–5 months, it has honestly become unbearable.
The new website is a complete disaster, totally unusable. There is no help or support option on the new website, which is unbelievable. I can no longer reach live chat either. This has to be one of the worst website designs I’ve ever seen; it genuinely feels like they are making things deliberately difficult for photographers.
They used to pay a travel fee, but now they try every possible way to avoid paying it. Even when I receive confirmation from the restaurant, the shoot gets cancelled once I arrive. I spend 3–4 hours travelling to a distant location, and they only compensate 30%, despite the fact that none of this is my fault.
On my most recent job, I can see the earnings under the invoice section, but I’m unable to approve the invoice. I tried contacted them via live chat, but there was no chat or help section on new website. I don't know how to ask them about my last invoice. The lack of basic functionality and support is unacceptable.
It feels like they are constantly looking for new ways to cut costs. Many very good photographers around me have already stopped working with them. If this continues, they will be left with amateurs only, and they will eventually lose their contracts with major companies as well. I genuinely don’t think they have ever listened to photographers over the years, they only think about themselves.
Since September, this was the first time I decided to accept a job again, and it turned out to be a complete waste of time. I’ve completed around 1,000 assignments for Ocus so far. The company is extremely poorly managed and has now become a total waste of time. It’s a real shame. I hope the delivery platforms they work with choose to partner with other companies instead
At first, my experiences were good, but recent changes to the platform have caused a downturn. They seem to allow unqualified individuals to operate within their system. It's disheartening, and I can't understand how this is beneficial for them. A lack of concern is the worst aspect in any business.
Initially, my experiences were positive, but the new platform has caused a decline. They seem to allow inexperienced individuals to work for them. It's concerning, and I can't see how this is beneficial for them. Indifference is the worst trait in any business.
I want to express my gratitude for the outstanding service. From the initial contact to the project completion, there was impressive professionalism and dedication. It's refreshing to collaborate with a company that values quality and customer satisfaction. Thank you!
I haven't been with the service for long, but I can already tell I won't stick around much longer. Initially, everything went well, but the transition to the new version has been a disaster. The website has become overly simplistic and lacks functionality. Communication has become more challenging, and I find it frustrating that I have to navigate through specific menus just to reach out. Furthermore, the pay rates have dropped significantly, making it hard to justify the effort. The lack of timely payments is particularly disappointing, and I feel undervalued.
The new website operates more smoothly and has fewer errors, but some features from the previous version were more practical. For instance, not being able to claim a task directly creates issues, as clients often can't provide session dates right away, resulting in missed opportunities. Additionally, the inability to reschedule tasks can lead to losing assignments when clients cancel last minute.
Update: I was contacted by the support team, and the payment issue has been resolved. I hope the platform improves and that feedback from photographers is considered more often. I still haven't received my November payment, and support has been unhelpful. Over the past two years, the platform has significantly declined, and the new version feels unfinished.
I struggled to decide between a 4 or 3-star rating. Due to the new system's delayed responses and unconfirmed assignments leading to wasted trips without compensation or feedback, I settled on 3 stars instead of a better rating compared to the old system. I hope improvements come with time.
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In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS.
Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.See more
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