Review Time
Ordered on 17th May and paid extra for first class delivery but the order has still not been shipped. I have emailed 3 times, they have responded once saying this would be shipped on the 1st June but it hasn’t.They are now offering free shipping on order which I paid extra for, they are also offering same day shipping which I did not receive. They are posting on social media of orders being packaged and sent the same day yet my order from 3 weeks ago still have not been shipped.If I have no reply this week I will have talk to my bank regarding a chargeback as I’m not sure I will ever receive my order.Used previously and was great but there is no way I could recommend this company. Avoid.
My order hasn’t arrived despite being placed a couple of weeks ago. There has been no response to emails, no update to my order status and no communication of any kind as to where my order is.In the interim though, I’ve received emails telling me how a new business venture means that deliveries are getting much better, alongside nigh on daily emails promising same day dispatch of items on new orders. To top it off, I’ve now been emailed a link asking me to review my order, which hasn’t arrived. The experience couldn’t be worse. Just avoid this company and don’t believe the emails you may have been receiving. I will be contacting my bank to raise a claim and get my money back, given that the company does not respond to emails. As bad as it gets.
Order #12739 Placed and paid on 24/12/2023.Inquiry sent on 23/01/24. Was told ''I am working on it this week and my aim is to dispatch all orders outstanding or otherwise by the 7th of feb.''Inquiry sent on 29/01/24. Was told ''I plan to work around the clock to fulfill your orders, and you can expect to see them arriving early next week, with all orders being delivered no later than the second week of February.''My order was shown as dispatched on 31/01. On 12/02/24 send another email and never got a response.On 06/03/24 got the email ''Dear Valued Customers,After much consideration and reflection, I have made the difficult decision to close down Odinsbeardcare. This decision comes as we embark on a period of introspection and innovation, with the goal of returning stronger, bigger, and better than ever before.I understand that many of you have been loyal supporters of Odinsbeardcare for over five years, and I am incredibly grateful for your continued patronage. However, recent challenges, including issues with order fulfillment, production, and my personal relocation back to Yorkshire, have made it increasingly difficult to manage both Odinsbeardcare and Arthur J Hawke simultaneously.However, in order to dedicate the necessary time and resources to improving our operations, I must take a step back for the time being.In the meantime, I want to reassure you that any outstanding orders will be fulfilled as promised. Our website will remain active until every order is sent out, ensuring that you receive the products you have paid for.Finally, I want to emphasize that any orders placed from today onwards will be considered final. We will not be accepting returns or offering refunds during this period.Warm regards,Darren''Send an email again on 07/03/24. No response again.Received an email on 19/03/24 ''Dear Valued Customer,To streamline the process and ensure timely resolution of your order inquiries, kindly adhere to the following protocol:For any updates or queries regarding your orders, please respond to this email directly.Please include the following details in your response:Order Number:Name:Date Placed:''I entered the required information yet no response again.On 07/04/24 got another email ''Dear Valued Customer,I'm sorry for the silence in getting replies to these previous emails however the day after sending the email requesting information I was struck down with the flu/cough that's been going round and have been bed ridden until late last week at which point I had strained my chest so much I broke a rib.Im on the mend now the chest infection I think has vanished and the rib is ok so here I am requesting information again and getting replies and orders out!My intention is to work through orders throughout April and I will have everyone's orders out by that point 100%''Send the required info on 12/04/24. They replied on 18/04/24 ''Good morning Your order will be dispatched in the next few days.Sorry for the wait I was laid low in bed for 3 weeks with a chest infection but back on top of things now.Darren''That never happened.On 13/05/24 got the email '' Hey GeorgeI hope this message finds you well. I'm reaching out to you today with an important update regarding Odins Beard Care, our beard care company.Firstly, I want to extend my sincerest apologies for any inconvenience or delay you may have experienced recently. It's no secret that we've been facing challenges in keeping up with demand, resulting in a significant backlog of orders. This backlog has led to delays in processing and shipping, and for that, I take full responsibility.As the founder of Odins Beard Care, I hold myself to the highest standards when it comes to customer satisfaction. Lately, however, I've fallen short of those standards, and for that, I am truly sorry. I recognize the frustration and disappointment this may have caused, and I want to assure you that steps are being taken to rectify the situation.I am aware some of you are still expecting parcels from dispatch emails a week or so ago I can assure you I am dealing with these orders and you will get your products!That being said since I implemented our new delivery promise in late April 100% of orders placed have left before the deadline advise on the day you placed your orders!''5 months later and Ihave not received my order. Edit: 29/05/24Original review was 1/5. As per the response of the business, the tracking number was updated no later than 12:30 on 24/04/24. I received the items on 29/05/24 and the parcel was well-packaged in bubble wrap, ensuring that all items arrived in good condition. I could even smell the beard oil right out of the parcel without opening the bottle itself. The next step should be to ensure the timely dispatch and shipping of all orders.
I have done a review before I believe but this is an update.I ordered some products on 26th February 2024After a month I emailed in to find out about the delayReceived few emails of the upcoming weeks referencing the delays and reasoning gand solutions to those problems.April 22nd my shipment is being processed, presumably ready to ship. It is now 24th May and I still have nothing, no way to track it so unsure if this postal delay or due to company. I am hoping this will be resolved as I have little to no beard products at the moment and I'm afraid I will have to look doing a chargeback.
Looks like I’m not the only one to be left without any products delivered and being ignored when trying to contact them about it. I used this company years ago and had delivery issues back then and thought it would be better now but it’s not. Wouldn’t waste your time or money.
Ordered on the 17th May 2024 with a 3 day shipping promise or money back but it’s the 7th June and still no order received. Chased up by email and asked to cancel order and refund but no response back. Not great experience. Just want my products or money back.
Order delivered within 3 days. Quality of the products is excellent, even the wife loves the scents. Owner is very responsive and helpful when asked questions. Overall a very satisfying expereince, I would definitely recommend checking them out.
I have used Odins fir a while now and their products are always top quality. I had ordered in a while as i had an abundance of beard care products from them but recently placed a new order ti top up some oil and balm in the sale.As always the quality is outstanding and leaves my beard looking great and feeling soft.I ended up buying Njord and Thor beard oil (which both smells incredible) the njord beard balm (that works really well with both oils) Bean and brew soap bar w the free gift of beard cleanser - ember mist which I can not praise enough. The beard is looking happy and healthy again and the Mrs absolutely loves it.I selected 1st class postage and the order was fulfilled and delivered very quickly. And I am 1 happy customer and will be back again and again. I can not recommend this company enough. I see people moaning about late deliveries and order issues but I can honestly say that any issues I have had, have always been sorted quickly. I think people need to appreciate this company and the effort a little bit more. Your getting high quality products for reasonable prices. Please be patient. It will totally be worth the wait.
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Welcome to Odinsbeardcare, the premier online e-commerce store for high-quality men's grooming products dedicated to beard care. Since 2018, we have been the trusted destination for discerning men looking to achieve their ultimate beard goals. Explore our exceptional range of beard balms, oils, and butters, meticulously crafted to nourish and enhance your beard's health and appearance.
As a leading name in the industry, Odinsbeardcare stands out for our commitment to delivering unparalleled value. We offer competitively priced, top-tier beard care products without compromising on quality. Our dedication to affordable luxury ensures that you can maintain a lavish beard care routine without straining your budget.
What truly sets us apart is our visual brand. From our captivating packaging to our engaging online presence, Odinsbeardcare creates an immersive experience that complements the outstanding quality of our products. Immerse yourself in a world of style and self-expression, as we empower men to embrace their beards with confidence.
At Odinsbeardcare, we're more than just a store – we're a community. Our mission is to be your trusted partner in maintaining a healthy and enviable beard. We value authenticity and the unique journey that each beard represents. Count on us for a comprehensive range of beard care essentials and grooming tips that will elevate your beard game to new heights.
Customer satisfaction is paramount to us. With our exceptional customer service, we ensure a seamless and enjoyable experience from browsing our online store to receiving your meticulously packaged products. We value your feedback as it helps us continuously refine and improve our offerings to meet your expectations.
Join the thriving Odinsbeardcare community and unlock your beard's true potential. Experience the perfect blend of quality, affordability, and style with our beard balms, oils, and butters. Discover why we're the go-to destination for discerning men who refuse to compromise on excellence.
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