Review Time
I had some concerns after seeing the reviews, yet I decided to order a bronzer that often seems unavailable. To my surprise, it arrived within just a few days. I also received email updates, although they were a bit late.
Doing scam by taking personal information. My package never arrived took money from me. And asked for personal data i provided in first emailz then they sent more emails to send it again. Now i get it. First they dosing scam not sending packages and marked as delivered and taking personal information. Like personal data to misuse beware of this now. I requested to send my package or refund it but they denying to do so. Pathetic experience. And i also heard they sending expired Perfumes now during sales.
A lot of bad reviews, but I've received what I bought.I didn't get a delivery confrimation for 4 days after purchase which was a bit concerning, but after a call to their customer services team (no robots!) to check, it was shipped the day after and our Evri driver delivered the goods today :)
I would give zero stars if I could !!! I’ve ordered twice now and had the worst experiences on both occasions, I would avoid this place like the plague !!! Be warned. First time I ordered my items were damaged, second time round items were missing. And they said I could only get a refund by returning everything I ordered even the missing items, which makes no sense, I’m not a magician. I have been in touch with customer services a few times since and have got no reply, I returned all the items sent to me and have recieved no refund, so am £200 out of pocket !!!!! I hope this helps anyone thinking of purchasing from here !!!
Absolutely terrible service from them. I see I'm not the only one suffering with their issues with Evri! Evri told me the package is "lost" but then YSL insist on my waiting 14 days - without even sending it out again, only a refund! Only offer of compensation was a 15 percent coupon for my next order - what, so it can just happen again? Avoid like the plague.
I was after a new perfume, and after sampling red over black at duty free I decided that was the one. Amazingly, the best deal I found was directly with YSL with a 35% discount code & lots of free minis/samples on top. The package arrived within 5 days, well packaged & I have zero complaints.
I have never received the parcel. Wait 14 days to ask for refund per advice of customer service staff of YSL. I received an email from YSL beauty - asking for my prove of ID / contact the delivery company to investigate why the parcel havent arrive with their response. Also I have to write a sworn statement and sign too.OMG, I have to do their work to check why Evri havent deliver and my innocent that I dont trick YSL Beaty. Would never shop again with YSL beaty again if the policy still like this! You shop with expectation to receive the item, not to be treated like this.
After ordering I was concerned as they wouldn’t dispatch my order for few days, and I haven’t received order confirmation from them. I even came here to read reviews fearing that my order won’t turn up or there will be issues or delays. Well… I was wrong. My order came in 5 days after I placed it, all complementary gifts were there, order nicely and safely packed. The value was wonderful too! I managed to get 150ml libre plus whole bundle of gifts for £124. Absolutely love it! Definitely will be buying again and only directly from ysl!
Awful experience with order,arrived late,dirty,wet,customer care promised to resolved it,however did not do nothing.Each time send or tell different things, however it is just waist my time. Don't accept bad reviews on their site. Will not buy from them nothing after it. Liars
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