Review Time
I ordered sim card online and I didn't get it during 15 days.this is worst case that you enter new country and order sim card to manage your life and you don't get your order after 15 ongoing days.Customer service line always Busy 70313070
Don't make the bad decision to hire Oister!We have done so and regret it greatly!The new Oister sim card was supposed to be sent to us and never arrived. We no longer have service with the other phone company and no longer have service with Oister.When you try to contact customer service and no one answers, the phone number doesn't work, and they respond to emails with DAYS of delay!Really if you have a problem no one can help you!Do not hire OISTER! I warn you so you don't have the hard time we are having!
Unfortunately, I ma part of the 50% of customers that find this company despicable. 1 star is too generous. I agree with the others that the customer service and the waiting time is horrible & you wait 30 minutes to be told that it is Post Nord fault that they have not send you a SIM card. Basically you pay your subscription and do not have a working phone and the only thing they can do is to say sorry, but you still have to pay, even if you do not have a phone???Not to mention that they close at 15:30 on Friday, and rest on Saturdays, when it is a services working day!
Besides the below average coverage in the middle of the city, you need to know if you have several phones on one subscription (family subscription or whatever its called, I can't check anymore), then its ONLY the person who makes the account who can log in. If you're a spouse to that person, Oister has a new shiny system that makes sure you'll be treated like your spouses child. Not an equal paying costumer. Its one thing to create the account with nem-id, but not making it possible to log in without it, when there's multiple users, is just the most demeaning service.
As a customer for around 10 years I expected proper service. I used to be happy with Oister until today!I requested a number transfer from another carrier to Oister a week ago. According to the emails received from Oister the transfer was about to happen today. So far so good. I received email stating that the QR-code for my esim is ready and I can active it from mitoister but guess what. After logging into mitoister I realised that there is no QR-code at all and I am left without a phone. I tried reaching customer service via email, cued for over an hour on the phone without success. Ridiculous!!!So far I’m left without a phone for 24 hours and counting!!!What are you going to do about it? Simple sorry isn’t acceptable at all!
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