Review Time
If you are considering insuring your car, home, or anything valuable with this company, think again.
This is one of the worst companies I have ever dealt with. They do not put customers first. They show no empathy, no understanding, and no urgency when handling serious situations. When you are already stressed, especially after something like a car accident that is not your fault, the last thing you need is an insurance company that makes everything worse.
Their customer service is extremely poor. You are constantly passed from one team member to another. Every time you call, you are told your case has been moved to a different department. There is no consistency and no accountability. No one takes ownership of your case.
Their processing systems are slow and disorganised. There are constant delays that go on for weeks and even months. Issues are not resolved properly and communication is unclear. You are left chasing updates instead of receiving support.
They do not handle situations efficiently and they do not treat customers with respect. It feels like once they have your money, they stop caring.
I would strongly advise anyone to avoid this company. If you value your time, your money, and your peace of mind, choose a different insurer.
I had a wonderful experience with Claire even when i cancelled my insurance they didn’t even charge me for cancellation
Claire was giving top notch customer service. Would definitely recommend to others
Easy to get hold of. Called to change direct debit date which i couldnt change as of yet as i havent made first payment yet but came to a resolution really easy. Rebecca as very helpful great asset to your team.
Abbey ( Abigail) was terrific in her response and dealing with our claim. What took us nearly 3 months of continuous chasing with other handlers, she managed to resolve it for us within 3 working days. She had attention to detail, was sharp to analyse and super prompt in her response.
She deserves a pay rise and promotion!!
I’m very happy with Acorn Insurance. I’ve been with them for a few years, and they keep getting better each year, with prices going down too. I definitely recommend them.
Tima
I recently had the pleasure of interacting with Dan W. at Acorn Insurance , and I must say, the experience was exceptional. What stood out most was Dan W’ ability to create a comfortable and reassuring environment. He listened attentively to my concerns, ensuring he fully understood my needs before offering solutions. This level of personalized attention made me feel valued and respected as a customer.
He efficiently navigated my inquiries with accuracy and clarity. He didn't just provide quick answers; he took the time to explain the reasoning behind his recommendations, empowering me to make informed decisions. This proactive approach is a testament to Acorn Insurance’s commitment to customer education and satisfaction.
Beyond his technical skills, Dan's warm and professional demeanor truly set him apart. He was patient, understanding, and genuinely eager to assist. It's rare to encounter such a high level of dedication to customer service, and Dan W. is a shining example of the positive impact a single employee can have on a customer's overall experience. \
Acorn Insurance ~ Ayesha
I was having some issue with my insurance but Thomas at the customer services made that experience amazing and answered my questions and guided me. This is my first time ever giving a review and it's all because of prompt service I have with Thomas
You are not allowed to have a opinion and you don't get to decide anything when you talk with them .
They change the price every time and and YOU HAVE TO PAY WHAT THEY SAID .
Disgusting attitude over phone .
DO NOT BOOK WITH THIS SCAMMERS
Very impressed by the high level of professionalism and deep understanding of the fleet insurance business proven by Andrea Lewis from the Claims department at Acorn Insurance. She managed to get fast to the core of an issue which seemed to be totally overlooked by others before and took decisive actions to sort it out. Thanks a lot.
I had a very positive experience with Acorn Insurance thanks to Chris Zaher. She was extremely patient, polite, and genuinely helpful throughout our conversation. She took the time to explain everything clearly and sent all the required documents promptly. Her support made a stressful situation much easier to deal with. Thank you, Chris, for your professionalism and kindness.
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Acorn Insurance has over 40 years of experience helping customers secure bespoke cover. Specialist insurance for car, taxi, van & home. Get a quote now.
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