Name: onlineprinters.de
Telephone: +4991616209800
Rating: 3.2

Green Movers Guest

I ordered A4 flyers, but received them in A3 format instead and as a result, the materials are compl

I ordered A4 flyers, but received them in A3 format instead and as a result, the materials are completely unusable for my intended purpose. I have essentially wasted nearly €100.
When I contacted customer service, the only solution offered was a €10 voucher, which is completely inadequate given the error. I expected a proper resolution, such as a correct reprint in A4 or a fair refund.
Unfortunately, based on this experience, I cannot recommend this company. I hope they improve their quality control and take greater responsibility for obvious production mistakes in the future.

Date of experience: Feb 28, 2026

Green Movers Guest

1 week ago

I ordered A4 flyers

I ordered A4 flyers, but received them in A3 format instead and as a result, the materials are completely unusable for my intended purpose. I have essentially wasted nearly €100.When I contacted customer service, the only solution offered was a €10 voucher, which is completely inadequate given the error. I expected a proper resolution, such as a correct reprint in A4 or a fair refund.Unfortunately, based on this experience, I cannot recommend this company. I hope they improve their quality control and take greater responsibility for obvious production mistakes in the future.

Date of experience: Feb 22, 2026

D.Jenkins Guest

3 months ago

Excellent price, speed and delivery

we ordered 1000 leaflets and 1000 business cards, they all arrived in literally 2.5 days, really impressive speed, great price, super easy to use site, items well packed, really cannot fault these guys, will 100% be using again

Date of experience: Dec 03, 2025

Angeliz Herholz Guest

6 months ago

We had some notebooks printed with a…

We had some notebooks printed with a watermark, and they turned out perfectly. The printing and delivery were impressively fast. We're very pleased with the service from Onlineprinters.

Date of experience: Aug 06, 2025

Joshua Parker Guest

8 months ago

Longtime customer, but quality and support have gone downhill

I’ve been a customer for years, but sadly the quality and support have deteriorated significantly. Our latest catalogue order was a disaster—almost every copy had visible ink smudges, which clearly points to minimal or zero quality control.When I contacted support, I explained we were on a tight deadline and needed a fast solution. Unfortunately, the only response I got was that they would “send an internal email,” with no timeline or real help offered. Days of delay when you’re the one who made the mistake? Completely unacceptable.Really disappointed in how this company handles customers. You can’t rely on them when it matters.

Date of experience: Jun 16, 2025

Ines Chan Guest

9 months ago

Nice quality and speedy delivery!

Date of experience: May 16, 2025

Pavel Lind Guest

1 year ago

Support

Super Support!

Date of experience: Dec 12, 2024

Logan Torralba Guest

1 year ago

guter After-Sales-Service

Date of experience: Jul 08, 2024

Robert Guest

1 year ago

Excellent customer service

Excellent customer service: quick to respond and good about including informative screen shots. Beautiful printing and fast shipping. Thank you!

Date of experience: Jun 26, 2024

Curtley Brown Guest

1 year ago

ROBBERY

They sent us totally wrong cut cards despite us paying for the verification. When we complained, instead of resolving the problem they kept saying it was the way it was and that the file was wrong etc. Ridicilous customer service and total rip off !!