Review Time
I had a very frustrating experience with OnThatAss.I cancelled my membership, but despite this, I continued to receive orders and was still charged. It turns out there is a “one-month notice period”, which is not clearly communicated during cancellation. Because of this, I was charged again and received products I did not want.Even worse, after I initiated a chargeback through my bank, they started sending me invoices and adding extra reminder fees, which feels very unfair and aggressive.This kind of subscription system is misleading and not transparent. Customers should not be charged after cancellation in such a confusing way.I do not recommend this service. Be very careful before signing up, as cancelling does not immediately stop charges.Very disappointing experience.
I had a very frustrating experience with OnThatAss.
I cancelled my membership, but despite this, I continued to receive orders and was still charged. It turns out there is a “one-month notice period”, which is not clearly communicated during cancellation. Because of this, I was charged again and received products I did not want.
Even worse, after I initiated a chargeback through my bank, they started sending me invoices and adding extra reminder fees, which feels very unfair and aggressive.
This kind of subscription system is misleading and not transparent. Customers should not be charged after cancellation in such a confusing way.
I do not recommend this service. Be very careful before signing up, as cancelling does not immediately stop charges.
Very disappointing experience.
This company is the worst at delivering and resolving issues. They would claim that your order has been sent to you. But you have no means of tracking or confirming their claims. The next thing is that they'll demand payment for an order you never received. Once you complain that you never received the order, they'll ask you to pay so that a replacement can be sent. If you refuse, they'll hand your details to a debt collection service, and you'll be accused of owing them over £50 for what they never sent out of their imaginary factory. What a business idea! The relentless calls and emails will rage-bait you to act. But here's the worst part: No human communication channels! Everything is through a silly chatbot that doesn't know how to resolve live issues or update on your order. It's a shame these guys operate in this country.
terrible company.This company told me that i could get a free sample of their underwear. But afterwards i was told that i couldnt cancel the SUBSCRIPTION THAT I NEVER AGREED ON before 30 days. in those 30 days they made me pay for another pair. when i tried to reach customer service tehy told me to log in even when i was logged in, so it was impossible to reachthis company should be closed before others jump into the trap
This is a scam. It advertises as a free trial for underwear and then with no warning signs you up to recurring payments that you cannot simply cancel but when you do cancel membership you are locked in to make another payment. Unknowingly customers sign up to a contract when they input details for the free trial. Impossible to get hold of customer service. Please cancel my upcoming payment I have requested the deletion of all my details from your files and I would like a refund for the subscription I did not sign up to and to end the contract I gave no consideration for and did not enter into knowingly. Please respect my consumer rights under EU law and refund me; end my subscription and membership; cancel my future payment; and delete all of my personal data from your files.
Absolutely scam artists never said I was agreeing to a subscription they refused to refund it cancel the subscription I didn't even agree to I oot card details in to confirm myself not to subscribe to anything now they won't refund me and said I need to pay another charge of 12.99 in a few weeks even though I've contacted them to cancel after the first charge so they get £26 for nothing and still don't know if it will be cancelled there's nowhere to cancel I don't even have an account with them at all so how are you supposed to know your subscribed to something and all they do it's read transcripts of there terms and conditions where were they upon recieving the free item no mention of any subscription or charges otherwise I wouldn't have agreed in the first place, they need to be closed down awful customer service ripping poor opeoople off its unlawful
1★ – Unauthorised charges, impossible to cancel, PayPal had to block themI’ve tried cancelling my subscription with this company several times and they kept taking money from me every month. I even deleted my card details, and they still managed to charge my PayPal account without my consent. I contacted PayPal directly and they confirmed the payments were unauthorised — they had to block the vendor themselves and refund me. No company should be able to keep charging people after they’ve cancelled. This feels like a scam and I would strongly advise avoiding them at all costs.
Very disappointing experience.I received what was presented as a “free sample” boxer short through a promotion. What was not clearly communicated is that this apparently activates a paid subscription.Shortly after, a charge was taken from my account. When contacting support, they insisted that another payment must still be made before the membership can end. That is extremely frustrating considering I never intentionally signed up for a paid subscription.After looking online, I noticed that many other customers describe the exact same experience with this “free sample → subscription” model.In my opinion this business model is highly misleading and not transparent. I would strongly recommend reading reviews carefully before accepting any “free” offers from this company.
My son bought boxers using my card not realising that he was signing up to a subscription service. Shortly after the order was made he cancelled the subscription yet 10 days later the boxer shorts arrived. They are very poor quality!! Today I noticed the direct debit pending on my bank account although this subscription was cancelled over a month ago. I spoke to my bank and they told me other customers have had the same issue. I had to cancel my card to stop the payment but today the payment came out anyway. If I could give 0 stars I would. Avoid this company like the plague unless of course you are happy to spend €12 a month on boxers that are worth less than a euro.
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