Review Time
Avoid this company. Having signed up for a promotion you'll find yourself tied into a contract with a one month notice period in which you'll be charged again! The boxers are not at all comfortable in my opinion so did not want another pair. Very expensive pair of mediocre boxers. This company is clever at extorting what they can while they can.
This company is a cleverly plotted scam! I'd have never signed up for it if I had known it was a subscription based thing. You have to dive so deep into the "contract" to find out that they want to take 12.99 a month. Its advertised as more of a free gift or a free sample! Then they had the audacity to try and remove 12.99 on CHRISTMAS DAY (When I was celebrating with family), so obviously I hadn't seen this, and refused to let me cancel the account unless I paid them 12.99, threatening to send their own team of debt collectors to the house, over a pair of underwear! Most unserious scam company I've ever heard of. Avoid! This company does not comply with UK law, I had to get my bank to put a executive stop on them trying to take money off of me, if you sign up for this it'll be long and hectic. Be careful.
Arrived home today to find I had been sent a pair of boxer shorts from On That Ass/ NL. I have never heard of On That Ass before today and I have certainly never signed up for an On That Ass promotion, nor would I. No family or friends were responsible for the order and one detail of the address was slightly innaccurate (though not enough to prevent arrival) which is suspicious in itself. I don't want the order, I don't accept the order and a quick Google reveals that the company is a possible scam company. I tried to contact the company on its website but all there is is a useless bot that has been designed to make it as difficult as possible to make a complaint that doesn't fit it's very limited criteria. Off to speak to my credit card company now in case, an attempt at a fraudulent claim for payment is made in the future since I note that there are On That Ass promotions which offer a free pair of boxer shorts followed by what Reddit users suggest are fraudulent payments.
Just a scam. They suck you in with a free trial, then try to take monthly payments. Cancellation is virtually impossible as they have no phone number. Most of their email addresses do not appear valid.They tell you that you cannot cancel for 7 days which does not comply with UK law.I cancelled the agreement with PayPal and then received confirmation from the company that my membership had been terminated.Just AVOID any dealings with this company
This was advertised as a one-time free product, but it turned out to be a trap. After placing the order, I was unknowingly signed up for a subscription that I never agreed to. There was no clear information about recurring charges during the purchase.When I tried to cancel the membership, I discovered that they require a one-month notice period before cancellation takes effect. This means they continue charging you even after you request to cancel, which feels very misleading.Trying to cancel the subscription was extremely frustrating. The website makes it very difficult to find any proper cancellation option, and there is no reliable way to contact the company. I attempted to reach out but received no response.Meanwhile, they kept charging my credit card without proper authorization. The only way I could stop the payments was by contacting my bank and asking them to block the company entirely.This appears to be a deliberate subscription trap designed to mislead customers into ongoing payments. I strongly advise others to be very careful and avoid this company.
If I could give them a -10, I would. They are scammers! I was promised I would receive a free bra and knickers, I received them and now they are trying to charge me £13. I don't even understand why I was subscribed to anything! Their customer service is awful! There's no way of getting in touch with them. They have no phone, contact e-mail, they don't reply on social media. They claim you can contact them on their website, it's just a bot, which is a joke.
JUST DON'T !!JUST DON'T. You'll be signed into a subscription with a demand for 30 days notice to cancel therefore meaning you pay for another set of boxers. Unless you dig into the small print terms like 'cancelable monthly' are used. No emails received pre delivery so no reminder to cancel. Don't bother trying to email and explain as you'll get the hard line. Check out the Advertising Standard authority ruling in 2023 for the same practice then and look at the ruling by the Dutch for Consumers and Markets. same kind of ruling about hidden messaging. Complaint forwarded to the UK's ASA again. Just search ON THAT ASS complaints in Google and you'll see pages of the same kind of complaints. Not clear what you're signing for, difficult to cancel, poor customer services. And all of a pair of £12 boxers. They're only OK as well, nothing to shout about. Step one are better if you're a large build
I cancelled my £12.99 a month subscription. £12.99 a month is a rip off just for a pair of kickers to be posted through my door.Then I've had to give a month's notice and payment of another £12.99 for nothing.After a few declined payments within the notice period, I got threatening emails saying if I don't pay £12.99 for the notice period then my account will go to a debt collection agency.That's no way to treat customers. A very ruthless and Assy business. Avoid at all costs
replied to advert for fee gift. Gift arrived and worth about £4. Next £11.99 a monrh was being taken out of my bank account via paypal. Complained to paypal and onthtass who said I had signed a contract. This is a very clever scam so be warned
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