Review Time
Just hours before our confirmed reservation, we were informed that the establishment had canceled our booking due to an employee appreciation event. This unexpected cancellation caused considerable inconvenience, as our reservation was timed with a train departure, forcing us to quickly inform friends and alter our plans. This situation raises doubts about the reliability of 'confirmed' reservations made through the platform. Given this experience, we will think twice about using the service for future time-sensitive arrangements.
Just hours prior to our confirmed reservation, we were informed that the restaurant had canceled our booking due to an employee appreciation event. This unexpected cancellation caused significant inconvenience, as it was coordinated with a scheduled train departure, requiring us to quickly notify friends and change plans. This experience raises doubts about the reliability of 'confirmed' reservations made through the platform. Given this situation, we will reconsider using the service for future time-sensitive reservations.
I had visitors in town and wanted to treat them to dinner. I made sure to secure a reservation through the platform. However, upon arrival at the restaurant, I found it was closed that day. If a reservation is crucial, it's best to call the restaurant directly. Relying on this app is not advisable.
At a local establishment, we had to request bread multiple times. I ordered French Onion Soup, which took too long to arrive and was served with my salad. My son ordered a Filet Mignon medium well, but it came rare and returned 10 minutes later with cold mashed potatoes. My wife's Veal Parm was fatty and the pasta was cold. The turkey I had was tough. Given the service, food quality, and prices, this place is overpriced.
I've dined at this restaurant many times and usually enjoyed it. However, last night we were seated near two large, loud groups. As a party of two, we had to shout to communicate, turning what should have been a relaxing evening into a frustrating one. Large parties should be seated away from smaller tables.
I made a reservation, but when I arrived, the restaurant was closed. I then received a condescending email from the platform implying I was at fault. Consequently, I will never use the platform or visit the restaurant again. After over 30 years of patronage, they can thank the service for my decision to stop visiting.
I regularly visit a local establishment. The food is always delicious and reliable. What enhances the experience is our waiter, who is exceptional. He goes above and beyond to ensure our meals are perfect. We feel disappointed when he isn't there.
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