Review Time
My Open Table account shows that I have made 19 reservations in the last 3 years but only 2 of the 19 result in rewards points. What nonsense. My attempt to question this results in being serviced by a bot and I end up a loop of the same questions but no answers.
Made a reservation and provided an email. I chose to OPT OUT of marketing emails. They disregard that and are spamming me multiple times per day. You cannot opt out. If you give them an email, expect more spam, from them and probably other companies. Better to just call the resturant and cut opentable out.
In general OpenTable is decent for booking restaurants, but its quality has fallen in recent years. Fewer restaurants use them, points have been devalued, VIP status means nothing, and even their search function is less useful. You cannot, for instance, make it search for just the time you're looking for. They show you a bunch of restaurants that aren't available at the time you want. That's dumb. And worst of all, there's no easy way to give feedback to OpenTable anymore because everything goes through their useless chatbox. Clearly, they don't care what their customers think.
They started off as being great, but the past few years it has been less then awful. Firstly you are MUCH better off to get a specific time and your number of people by calling the restaurant directly. Restaurants ONLY ALLOW A FEW TABLE AT UN-PEAK TIMES FOR OPEN TABLE MEMBERS. There is ZERO customer service at Open Table- and their rewards program is SO NOT worth It! Better to use rewards program of the specific restaurants that have one. To end my use every again with Open Table, is that their website is consistently having problems and very difficult to navigate/get on that coupled with zero customer service via live chat/on-line or a easily found customer service number to call- don't bother!
They make you stay with them for 6 months until you can leave and make you pay £150 a month plus £2 per cover for nothing as they don’t even help you get dinners. When you ask to leave they say you’ve to pay for the months left, when they are not doing anything to help you or brining income like promised. If anything lose more money. When someone contacted us as we wanted to leave they showed us marketing things they use and charge even more per cover! So wanting further money from us. As we are a small family restaurant this is beyond a joke as some of our customers come in for just coffee and cake so we are not earning anything if we have to pay them per month as well as per cover. They just want you to sign up and pay, they don’t care about the smell businesses. Definitely not helpful for small businesses and there are a lot cheaper apps out there. Over the next 5 months we have to pay £800 for nothing, we feel lied to and disappointed that this compay would treat small business like that. Would give 0 starts if we could. Awful and I can’t wait till we can finally leave.
A complete con of a company. Like many reviewers before me I booked a restaurant through OpenTable and received a text message asking me to "Reply 1 to confirm" my table, which I duly did. Two weeks later I noticed a 15p charge on my phone bill. Whilst this won't push me into bankruptcy, it is a devious scam and nothing less. OpenTable: hang your heads in shame. I will be spreading the word.
I am a restaurateur and have been in contact for a year. Be careful, they take you down to the restaurant and they are not trustworthy. They make you a contract then you don't see anyone again. There is a person who is responsible in the UK who only makes fun of you. Be careful
Same rip off everyone else has reported. OpenTable messaged me to confirm my reservation by replying to their PREMIUM RATE 67368 number. I booked with a prepaid voucher so why would I need to confirm by replying with a text message that would cost me £5.00 Obviously this is simply a rip-off scam perpetrated by OpenTable. I would advise everyone to avoid having ANY dealing with OpenTable or any company that uses them.
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