Review Time
There is no easy link on the website or on a confirmation email that allows the patron to cancel a reservation. There is a link on the reservationb confirmation to Manage reservation, but using it REQUIRES the user to open an account! This is like Target saying, we won't accept your return merchandise unless you get one of our credit cards.
Went to the Legh Arms yesterday and now they are sending me this app to review. You have to sign in and make an account, they want all your details. I don`t want to give them all of this information just to make a review. Sounds like a scam outfit to me.
They suspended my account for no-show, because the restraint marked me as a no show!! I didn’t even know this had been happening because I don’t check my emails after I have a dinner! Open table has made going to dinner a homework assignment. And their customer service SUCKS. I deleted the app. Leaving a bad review everywhere I can. I’ve been a hostess before. They probably don’t know this is causing an issue and sometimes think someone has shown if they go through another hostess to get seated and mark them as a new table. It shouldn’t be a big deal. Not being able to get someone on the phone to right this wrong immediately is CRAP.
This Organisation is a total ripoff. Managed to take £23 out of my bank account without my obvious knowledge. Can’t cancel my account though the app. Had to get my bank to cancel all recurrent payments on Apple Pay. Trying to get my money refunded but not holding my breath. No response to my email. I strongly advise not to use this Organisation and to raise your concerns with any restaurant using them.
Open Table seems to think they control your relationship with restaurants by bullying and intimidation. Making a reservation thru them has always been combersome as they add no value to the process. I research my own restaurants before I book. Yet some restaurants seem to overly depend on them. Today I spent 30 minutes jumping through hoops multiple times to verify who I am (I have had an account for more than 5 years). (They are worse than my bank-for no reason.) By the end of it, they'd managed to alter my reservation to 2 days earlier than the original request and then because I didn't realize I had a different reservation, (because I was so worn out "barking like a dog and standing on one foot" for them), I was labeled "a no show" and I was asked to explain myself. Or else! Seriously? Who are they? Are they going to "punish me?" Yes, they promise to black ball me with that restaurant and others. There are always restaurants to eat at. I don't need them.
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