Review Time
They took a booking although the restaurant was shut. We didn't realise it was Christmas hours. We were travelling an hour to meet friends who were also coming a long distance. We'd had the automated confirmation too. Luckily my daughter realized on searching for the destination, we rerouted but very shoddy service. I shall also contact the restaurant to complain. I shall never use this site again.
Opentable is making me authorize, $50 per person in case of a cancelation less than 3 days before reservation. Makes me not want to use the service by default. Especially, if I make a booking a few hours before. What is worse is if the restraunt can fill my spot. No service = no charge. Give customers a finite number of cancelations. For the few that abuse cancelations remove them.
I need to change my email. It should be simple, but I made one typo now I cannot get it fixed. Their customer service is nonexistent. Use a different service or just pick up phone & call restaurant for reservations. The whole “points thing” from OT is a scam anyway.
It is impossible to contact a human. Been a member since 2006 and have never been able to use the points system. Tried to day, and was issued a "credit" that was 0 dollars (supposed to be $10)...after 18 years...Terrible app and experience!
So tired of them stealing my points I earn. Why offer points if they expire? Its just for Amazon gift cards anyway and it takes 2000 points to get a $10 one. It takes 10 reservations to even get to the 2000 points and seeing how I am middle class and can't afford to eat out non-stop, it takes me a few years to get to the 2000. But nope, they expire after 3 years no matter what, so you get screwed before even reaching the 2000 points. Just so absurd to have a points program, if you take them away.
Reading reviews (and rating the helpful ones). I can understand confirming real users via *ONE* method (i.e., send a text message), but then to have to enter an email address, log in to the site, and approve the ratings is 10000% *TOO MUCH EFFORT*. Opentable sucks and should not be trusted.
I was willing to write a thoroughly favourable review of the Little Wine Bar Taunton - but could not do so. Open Table's IT kept refusing to accept the verification codes they had sent me. The sole means of contact with Open Table (who do not accept replies) was then via a moronic Chat Box incapable of answering a question or of passing me on a real person. I enjoyed lunching at the restaurant. But a defective IT system prevents me from saying so.
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