Review Time
The Assistant Store manager sold me the wrong fluid for my $100,000 truck, which cost me $250 to repair. The District Manager, Michael Walters, advised me through the Store Manager to have the truck fixed, and they will reimburse me for the costs. I did so. Waited three months, and then the Regional Manager, Chance Alford (who never called me), said that he would fire the store manager if they reimbursed me. I would not advise anyone to purchase from O'Reilly Parts, as it could literally destroy your vehicle. These people are not honest and do not stand by their word. Very disgraceful!
Called ahead too the Brooklyn location asked the Employee to pick a part too be picked up !arrived too get the part only to watch them stand arround bullshiting with each other ! Piss poor service! Walked out will order amazon !this was sunday oct 6 ,2025 around2:30 pm
Subject: Formal Complaint – Incident at O’Reilly Auto Parts Store #5327 (Beville Rd) on September 15, 2025Dear O’Reilly Auto Parts Customer Service,I am writing to file a formal complaint regarding an alarming and unacceptable incident at your Beville Road location (Store #5327) on Sunday, September 15, 2025. This matter endangered my father—a 100% disabled Navy veteran with terminal prostate cancer—and caused significant stress and hardship for our family. I request immediate investigation and corrective action.BackgroundI have been incapacitated for four weeks with severe sciatica and back pain, making it impossible to replace our dead car battery myself. Reliable transportation is critical for my father’s medical care. AAA jump-started the car, and my father drove it directly to your store with both the vehicle and the old battery to ensure the correct match.Your staff sold us the wrong battery. When asked about installation, the employee falsely claimed the job was “too hard” for O’Reilly and that the air filter box would need to be removed. In truth, the procedure required only removing a single bracket bolt—a basic step on nearly every vehicle. Because of this incompetence, I was forced to install the battery myself despite my injury.Attempts to ResolveWhen I called the store, the employee was rude and refused to help. I then contacted customer service around 4:00 PM. Their only suggestion was for me to purchase a second battery online and wait for Instacart delivery—completely unworkable at that hour. As my father’s VA-registered caregiver, I cannot be left without a functioning vehicle.Escalation at the StoreI returned with the incorrect battery to resolve the matter personally. Anticipating problems, I recorded the encounter on video. Instead of addressing the issue, your employee escalated it:He argued rather than assist.He ordered another employee to photograph our vehicle, clearly to antagonize.He then called the police and falsely claimed I had threatened him.Filing a false police report is a serious offense. Such behavior placed both me and my veteran father at genuine risk of harm. We left before officers arrived (after waiting 15+ minutes) to protect our safety. I am now pursuing the official police statement to confirm exactly what was reported.Requested ActionsThis situation demonstrates severe failures in customer service, training, and professionalism. I demand the following:Immediate suspension of the employees involved pending investigation.Direct contact from the district manager and escalation to senior leadership, as I have heard nothing after four days.Full reimbursement for the incorrect battery, AAA service, and compensation for the unnecessary hardship caused.A written corrective action plan, including retraining on installation procedures and de-escalation.I have preserved video evidence and will share it publicly if this is not resolved. I am consulting with Morgan & Morgan regarding legal options for harassment, endangerment, and emotional distress. Formal complaints are also being filed with the Better Business Bureau, Yelp, Google, and the Florida Attorney General’s Office.O’Reilly Auto Parts has lost our business permanently due to this ordeal. What should have been a routine purchase turned into a threatening and dangerous experience. I expect immediate action and a written response within 10 business days.
After another auto parts store had sold me two identical parts that were labeled as different manufacturers.the guys at oreilly showed me how to cross reference part numbers and were able to get me a part that actually works . Good vibes from professionals 10/10 would recommend!
I purchased a “rebuilt starter” on 7/31/2025 from “Chuy” at store 4708 O’Reilly auto parts. The starter they sold me left me stranded on 8/13/2025. I attempted to return their defective starter with receipt and “Dario” at the same location refused to accept my return stating this wasn’t the same starter sold to me. I explained I purchased this starter as a rebuilt and this is what was given. Return was refused and they would not take responsibility for their defective product. BUYER BEWARE, OREILLY’s WILL NOT STAND BY THIER PRODUCT AND WILL NOT REFUND WITH OR WITHOUT RECEIPT. Bad business and I will not step foot in another Oreilly Auto Parts ever again. I will even advise my employer (US Gov) to not do business with OREILLY’s as they don’t honor or stand behind their products.El 31 de Julio compré un motor de arranqué de este local. El motor de arranque estuvo defectuoso y me dejó en la calle. Tuve que comprar otro motor de arranque y intenté devolver el motor de arranque y me negaron la garantía y no me quisieron devolver mi dinero. NO LE COMPRAN PARTES A ESTOS LADRONES QUE SI TE SALE DEFECTUOSO, CON O SIN RECIVO TE QUIEREN DEVOLVER TU DINERO.
Review:My son, Juan, is a student and applied to work at O’Reilly. Unfortunately, the manager treated him very badly during the process. As a company that many young people see as a first job opportunity, I expected more professionalism and respect. This experience left us very disappointed.
went in to get refund because was told l could by clerk l bought it from ,first thing out his mouth was if l had plugged it in l told him yes before l could explained anything he said no refund l told him what l had been told he did not care no refund he was not going to get in trouble bunch of sorry people at this store never had this problem in independance ks will never shop this store agin
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