Name: orifuture.com
Telephone: +85260418530
Rating: 3.3

Fleur Parker Guest

Order Fulfillment Issues - Updated

I ordered and paid for 10 plastic liner cups, but only 5 were delivered. After providing photos, customer support claimed they sent an 'upgraded' version without my consent and did not offer a replacement or refund. The upgraded cups failed under normal use, leaving me with only 2 usable. Despite numerous follow-ups, the company did not correct the issue. However, they eventually sent the remaining cups after several weeks. While the resolution took time, I appreciate that they honored the original order.

Date of experience: Dec 21, 2025

Madison Price Guest

2 months ago

Partial Delivery Experience

I ordered 3 D20 mini ice sets, but tracking was not very clear. Only 2 were delivered, and I'm waiting for a customer service response regarding the missing item. After emailing about the mistake, I received a quick resolution, and the missing product was delivered sooner than expected. I am very satisfied with the outcome.

Date of experience: Dec 20, 2025

Ernest T. Guest

3 months ago

Effective Ice Mold

The ice mold is easy to use and works effectively. Shipping can take a while, but overall, it's a good product, and tracking is reliable.

Date of experience: Nov 27, 2025

Dan Tompkins Guest

3 months ago

Wrong Order (But fixed!)

11/22/25:I ordered a large d20 style icecube. The product was called a "GLAZER mini | Take ICE Easy!"The item I received was a clear Sphere instead of the d20. I will update when I hear back from customer support. UPDATE (12/8/25):Six days after reaching out, I heard from ORI and they said the following: "Dear customer, we are very sorry for the unpleasant experience you have had. Due to a system issue, your order was incorrect. We are sending you a D20 mold now. Could you please update the review on Trustpilot?"Will update when new mold arrives.12/18/25Received a new mold and it's the correct d20 style. I already tried it out and it works great!