Review Time
I must be on about 20 attempts now to get my face verified for work.
A joke of an app. YOTI works immediately, but I am guessing TrustID doesn't like that some people have gotten more wrinkles and aged in the 5 years since they got their passport and so fails the check.
Anyway, I am about to tap out and just abandon the work as this is too frustrating, the office of the place I am due to work is miles and miles away and I literally cannot afford train fare to faff about to show them my passport in person.
JOKE, avoid if humanly possible, it WILL lose you work
I must be on about 20 attempts now to get my face verified for work.A joke of an app. YOTI works immediately, but I am guessing TrustID doesn't like that some people have gotten more wrinkles and aged in the 5 years since they got their passport and so fails the check.Anyway, I am about to tap out and just abandon the work as this is too frustrating, the office of the place I am due to work is miles and miles away and I literally cannot afford train fare to faff about to show them my passport in person.JOKE, avoid if humanly possible, it WILL lose you work
The platform is easy to use and the checks are user friendly and only take a couple of minute to complete. Responses are clear and well laid out.The reporting options are excellent and give a great overview of usage and response rates.Iwona P was absolutely fantastic in helping Healthii People set up our account and get going.
I needed some guidance on result checking, so I rang customer services and spoke with Kristine. She was so pleasant and explained everything, answering any questions that I had. Up until then, there had been some confusion however, Kristine went through everything with me and could not have been more helpful.Her advice was greatly appreciated and has given me the clarity that I needed.
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TrustID is a certified Identity Service Provider (IDSP), offering identity verification services for businesses which help them to onboard applicants compliantly and securely. We complete over 250,000 checks a month.
Customer support is available by contacting our team on +44 (0) 118 466 0822 / customerservice@trustid.co.uk or visiting our website: https://www.trustid.co.uk/contact/candidate-suppport. We're available 365 days a year.
TrustID identity checks form part of a Right to Work, Right to Rent, counterfraud or Know Your Customer check process.
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