Review Time
Charged £10 for shipping, lost my parcel, and tried to make me pay another £10 to have a replacement delivered. Still trying to get a refund for the original lost parcel, but unable to speak to anyone over the phone as they don't have UK customer service.
Besides the EXCELLENT items available in STYLISH designs, absolutely wonderful customer support. We have a vest and jacket which provide three different levels of heat with a press off a button. LOVE them!! Highly recommended .
Nikki provided an excellent customer experience. She helped me with a complicated return situation, explaining everything so that I can understand it, reviewing the information, working with others, and providing a workable solution.
It is a pleasure to work with someone like Nikki.
Thank you
I had reached out to Ororo as I had no idea who sent me my vest. They got back to me immediately and we figured that out. The vest, however, was too large and they helped me get a smaller size. They sent me the label, sent the replacement immediately and during the entire process, they were VERY communicative!
An Amazing Customer Experience. I highly recommend Ororo products and if you have any trouble, they will get back to you quickly and politely to ensure you are happy!!!
I ordered heated mittens and socks. Unfortunately, one of the socks had a defect (the heating wire was protruding and causing discomfort; it was unwearable). I had already removed the tags. I reached out to the company's customer service, explained the problem, and my representative provided exceptional support for several weeks to assist with returning the defective sock and obtaining a replacement. There was consistent follow-up to ensure my satisfaction. I hope the representative's manager sees this review and recognizes their outstanding dedication to customer service!
A battery we purchased six months ago stopped charging. I contacted the support team, and after verifying my order, they sent me a replacement battery. I was a bit surprised that there was a $10 fee for the warranty replacement, but that’s their policy. They also included a new charging cable, though keep in mind that every new battery typically comes with one, so now I have extras. The representative was fantastic and very helpful. I'm pleased to do business with the service!
The support team is exceptional. I encountered an issue with a new vest not heating correctly. I reached out to them, and they resolved the issue promptly by sending a replacement vest within a week of my first inquiry. Both my partner and I own a cozy vest and feel warm and comfortable.
The button on my heated vest ceased functioning, so I reached out to the support team to inquire if it was a common issue or just a rare occurrence. They replaced my vest under warranty, which I had for nearly 3 years without realizing I was covered. From my first email to receiving the replacement vest took about 7 days. I highly recommend this service.
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ororo® Heated Apparel, a leading brand in heated clothing market, provides stylish Heated Jackets, Heated Vest & Heated Hoodies with Long-lasting Battery performance for both Women and Men. No more shiver in cold weather. Shop today to get 15% OFF.
