Review Time
I sent back an unopened, unused order and it's been a NIGHTMARE trying to get a refund. They ignore emails, say they've refunded, only to say they'll do it WEEKS later. Avoid this company like the plague! Awful business practice if you need assistance or money back on returns! They've since blocked me on social media too!
I love the mini oils ! The mini roll on oils last and last ! So small but a little goes a long way and they genuinely linger all day, small enough to fit in a purse , pocket , I always have a couple in my bag. I’ve seen reviews here saying they don’t last .. and this is definitely not my experience ! Maybe they are using different products from the range , but I keep coming back to oud attar. I can’t resist them ! Lovely customer service too and fast delivery
I opened my letter !!!!! NOT a Mystery Box 📦 As described, Only to find a device which is a mini vape device which has half of it missing !!!!!!! I immediately emailed Oud Attaronly to be told nothing about an apology or sending out an actual #OudAttar product !! Even a Oud even a 2ML Oud which are worth nothing , and would be a goodwill gesture and to cover the cost of Postage & package too Of What I Actually Paid For !!!📦 <~~~ This Is A BOX emoji !!!! Which you are false advertising to rob disabled customers like me who are vulnerable!!!Please respect me and reply to my email & here for everyone to see a real customers experience and NOT a FAKE review like you have on your website/ #Facebook page !!!!Basically In Breach Of:Sales Of Goods ActConsumers Rights ActMis-sold / Fraud / Theft … Etc Which?Which?RedditRedditResolverResolverTrustpilotTrustpilotTikTokTikTok FacebookFacebookInstagramI await your reply here immediately please! Many Thanks.
I ordered a Royal Oud oil and a 100ml perfume, but they only smelled like oud with no other noticeable notes. Having used the original Royal Oud and similar products from other brands, I can confidently say this one was nothing like the original or any of the others. I contacted them via Instagram to request a refund. I returned my order as instructed, and they told me the refund would be processed within a week. However, it's been over a week, and I haven’t received any payment—and now they’re not responding to my messages on Instagram.
Postage costs too high for Ireland. I bought the discovery set for 39 euros. Postage paid to Oud Attar was £9.95.However, I was then charged an additional 33 euros by UPS to get my package.Some of this was customs duty, which is fine. But UPS charged me almost 20 euros for their "handling fee." So, having paid about 54 euros to Oud Attar, I then had to pay over 60% of that again. I ended up paying almost 90 euros for this in total.
DO NOT ORDER IF OUTSIDE OF UK !I ordered from France and paid a delivery fee at checkout, thinking that would cover the full cost of my order. To my surprise, I was later asked to pay an additional 33% of the order value in customs charges.At no point during the checkout process was this clearly communicated. The only vague mention of possible customs duties is buried in the FAQ section — not in the cart, not at payment, and not in the confirmation email. That is misleading and unacceptable.I felt trapped: either pay the extra charge or lose the order. I reluctantly paid, but the experience left me feeling scammed.If you're ordering from outside the UK, be warned — you'll likely pay far more than what you see at checkout. I sincerely hope the brand improves its transparency, because this is not how international customers should be treated.
I've just been informed by UPS that my order is being abandoned in Spanish Customs, The product doesn't meet European safety standards for application to human skin. It cannot be imported into Europe nor exported out, therefore it cannot be delivered and it cannot be sent back. The company should have been aware of these regulations before attempting to send the package to Spain. I can see no way to get back in touch with the company, nor have they reached out to me.
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Specialists in Oud Perfume Oils which are infused with our signature Oud scent to deliver a true unique aroma.
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