Review Time
Initially, I had reservations about investing a significant amount in a second-hand dry suit. However, after reviewing the ratings and examining the gear, I chose to go for it. Following my purchase, I promptly received a receipt and consistent shipping updates. Upon arrival, the suit exceeded my expectations in terms of condition and packaging. I am excited about future purchases.
I was so happy to find the jacket I was looking for. It was listed as in excellent condition and it was immaculate. It arrived quickly and I couldn't be happier.I also shared my experience and the website with my friends.
While shopping for a difficult-to-find item, the ordering system refused to ship to my location (Hawaiʻi). The Out&Back Outdoor customer service worked to figure out which variation of my address would be accepted by the platform.Pleasant and courteous communication the entire time!
I am EXTREMELY impressed with not only your customer service but the condition of the jacket I ordered and received.The jacket (a NorthFace triclimate jacket) was the only one I could find online. I had previously owned and lost the same jacket a few years ago and loved it so much, I just wanted to get another one. I had no luck finding it until I stumbled upon your website during an internet search. Thankfully you had in stock the exact color and size I was looking for.The jacket arrived in better than described condition. Its condition was labeled as “pristine”. The descriptions of the labels on your website say “pristine” are unused products but without tags. The jacket that arrived is clearly unused, indeed in pristine, like-new condition and even has the tags. It’s perfect!I’d like to thank you for your kind customer service assisting me with a credit to my account for a deeper discount that I accidentally neglected to add to my order and then delivering a product that was so much better than expected!I will be recommending your company to my circle of friends and family.
Zach and the team at Out&Back Outdoor went over the top to make sure I had the right gear!They were very professional and knowledgeable with my questions.They handled all my needs in a timely manner.Please look to and trust them for all of your outdoor gear needs!
I’ve had a few orders now with Out&Back Outdoor, and have had great experiences so far! Of the items I’ve ordered, all but one were in great condition as described and fit well. The one item I received that had some damage and the support team called and emailed me within the hour, and promptly processed the refund. The business model and great customer service can’t be beat.
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Out&Back Outdoor is an online marketplace that makes it easy to shop, save and sell secondhand outdoor gear. With everything from backpacks to tents, to outerwear to vests, Out&Back makes it seamless to shop high-quality gear without the big price tag. Plus, with instant cash offers, selling your gear is simple, fast and rewarding.
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