Review Time
The shoes I received arrived without the original box, and the tags had been removed. Additionally, there was no packing slip included. I attempted to reach out to customer service multiple times but only managed to leave a message, with no follow-up. Their return policy clearly states that items must be returned in the original box with tags attached. I cannot recommend purchasing from this company, as they seem to complicate the return process significantly.
The shoes I received were missing the original box, and the tags had already been removed. Additionally, there was no packing slip included. I attempted to contact the support team multiple times but only left a message, with no response. Their return policy specifies that items must be returned in the original box with tags attached. I cannot recommend anyone to make a purchase from this company, as they seem to make returns exceedingly difficult.
This company feels like a SCAM. I ordered a pricey pair of snow boots through their platform and received the package two days later. Upon opening, I found two boots tossed in without tags, no shoebox from the manufacturer, no paperwork, and just one piece of tissue paper. One boot was a size 9 while the other was a size 13. Both appeared used, explaining the absence of a shoebox. I called the provided number, but it was only voicemail with no callbacks—what a joke. I initiated a return on the same day. This experience was unlike anything I've seen—clearly old merchandise without any effort to disguise it. The company had an 83% rating on the platform, but it should have been a 0%. Those behind this operation should feel ashamed.
Having seen many negative reviews, I wanted to share my experience. I ordered a jacket from their website during a fantastic sale. They offered free shipping, even to remote areas! The representative called to confirm my shipping address, as it differed from my billing address. The item arrived two days early and was in excellent condition. While there was slight discoloration inside, it seemed to be a returned item, which didn’t bother me. I would definitely buy from them again if the right sale comes along. Just remember, this isn't a high-end retailer, so don't expect top-notch return services on discounted items. Purchase knowing you want the product at a great price.
Having seen many negative reviews, I wanted to share my experience. I ordered a jacket from their website during a fantastic sale. They offered free shipping, even to remote areas! The representative called to confirm my shipping address, as it differed from my billing address. The item arrived two days early and was in excellent condition. While there was slight discoloration inside, it seemed to be a returned item, which didn’t bother me. I would definitely buy from them again if the right sale comes along. Just remember, this isn't a high-end retailer, so don't expect top-notch return services on discounted items. Purchase knowing you want the product at a great price.
They advertised a 15% discount for signing up via email and text, so I registered. However, when I ordered a hat and proceeded to checkout, I discovered it was not eligible for the discount. I found this to be deceptive. I canceled the order, but there is no option to delete my account. Now I’m an unhappy former customer.
They advertised a 15% discount for signing up via email and text, so I registered. However, when I ordered a hat and proceeded to checkout, I discovered it was not eligible for the discount. I found this to be deceptive. I canceled the order, but there is no option to delete my account. Now I’m an unhappy former customer.
OUTSTANDING EXPERIENCE. I ORDERED TWO JACKETS. THEY ARRIVED IN THREE DAYS. EXCELLENT CUSTOMER SERVICE AND AMAZING LOW PRICES. THEY OFFER 100% AUTHENTIC PRODUCTS. I CONFIRMED WITH THE STORE THAT MY JACKETS ARE GENUINE. IGNORE THE NEGATIVE REVIEWS YOU MAY SEE. THIS COMPANY IS LEGITIMATE AND OFFERS TOP QUALITY AT GREAT PRICES.
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OutlandUSA.com is where you go when you need the best gear at the best price. We are an outdoor specialty store who carries the top brands and offers exceptional customer service.
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