Review Time
Terrible support experience. Avoid spending any money on this company as it's not worth the trouble. They sent a dress with a defective pink tag and then claimed I wore it when I tried to return it. This feels like a scam. I'm currently disputing the order and hope my credit card company can resolve this, but I will definitely not purchase from them again. Beware!
The service went above and beyond to meet my needs. I had inquiries regarding size comparisons, and they provided excellent guidance. The communication was clear and courteous. And I must say, the dress is absolutely beautiful!
I ordered two dresses to hopefully choose one, I loved them both and settled on a favorite. The return process was easy and efficient and the person I emailed was pleasant and wished me the best for my daughter's wedding which I thought was so sweet. I do a lot online and miss the personal interaction, so it was so nice to have it at Mac Duggal. I hope to receive a lot of compliments on my dress lol, and I will highly recommend them!
I had a terrible experience with Mac Duggal and definitely won’t be ordering again.First, they provided the wrong tracking number (DHL), and when I followed up, DHL confirmed it didn’t exist. I later found out the package was actually sent via FedEx — something they should have clarified from the start.Second, when I received the dresses (which cost me over 8,000 AED), they were big on me. I trusted their “easy returns” policy, but when I tried to return them, the return page showed an error. After contacting customer service, I was told they were having “issues with return labels” to the UAE — something I should’ve been informed about before ordering.They then asked me to ship the items back at my own expense without even providing full shipping details (address, name, or contact). Shipping from here would cost me over 300 AED. I’ve been emailing for three days now and have received no response.For a brand at this price point, I expected professionalism and proper customer care. Instead, it’s been a frustrating and disappointing process from start to finish.
My experience wasn’t good, unlike my friends’. The description on the website isn’t accurate, but I took the risk and ordered it anyway. The color looked beautiful on real, so I kept it in its plastic packaging and traveled for the event — and that’s when the disappointment came.All the flowers were poorly attached, and as soon as I opened the bag, some of them fell off. The inner lining was torn and even sewn inside out, plus there’s a long front edge that makes it look awkward when walking.
Customer service was great! Very quick to respond and very helpful However, the first dress that was sent to me was not the dress shown on the website. The embellishments on the shoulders were missing. I had to send back for exchange, which is inconvenient. A replacement was sent quickly. The dress ran very small. This is important for future customers to know that items run small.
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Mac Duggal began as a Women's occasion designer 30 years ago with just 10 dresses. Today the brand designs 1000s of evening gowns and cocktail and party dresses sold across major department stores and boutiques around the world. With a vision to make every women feel beautiful. We sell dresses in size 0-24 on our website with a broad selection from wedding guest and modern mother of the bride to prom and the perfect party dress. In 2024 Mac Duggal launched Women's ready to wear clothing and handbags in the same signature quality and design. See more
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