Review Time
Very bad experience.
Went on holiday and ran out of my HRT. Found the online pharmacy, completed the health questionnaire, and ordered the patches. They took payment and after a day sent me an email saying the order was canceled as I am outside the UK. There was no note that medicines are only for people who are physically in the UK. Okay, never mind, but they have not refunded my payment yet. They are very fast to take payment, but not in a rush to refund.
The product was dispatched very quickly, but only arrived after a few days delay due to the fact that we live on an offshore island and the mail was late due to storms affecting the mail. Everything was very well wrapped and packed in freezer packs.
My husband has always been satisfied with a generic brand of tablets. However, after ordering from this service recently, we found the product to be completely ineffective and of poor quality! I informed the support team about this issue, but they showed no interest and expect us to lose the £75 spent on a product that doesn't work, especially for more expensive tablets. We won't be using this service again due to the lack of customer support. Where is the assurance for customers when things go wrong? It feels like they take the money and ignore us! After over 3 years of purchasing this product, this is the only one that is utterly unsuitable—might as well be chewing children's candy.
The application process is straightforward. A brief assessment, then if qualified, the order arrives in a few days. Customer support is excellent—friendly and helpful. I haven't faced any issues with ordering, though email responses could be a bit quicker.
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