Review Time
I am very disappointed with OXO’s service and quality of work. The first time my company did business with them, they were great, I was very happy. This latest dealing with them has been the opposite. First of all, I would like to point out - I am a graphic designer with over 25 years of experience working with printers and also, I’ve been a professional photographer for over 35 years. I have produced artwork for commercial printing literally thousands of times over the years. So this is not my first rodeo. I sent some artwork for packaging for two new products my company was launching. When I received the completed packaging (sent from a factory in PAKISTAN, not Sydney/Melbourne), one of them had a purple hue throughout the shadow area of the product photo (the photo has a slight shadow as it is set against a white background). When looking at the photo on its own in Photoshop, the shadow is grey (just as it should be). When adding the photo to the Illustrator artwork, it is also grey (yes, CMYK artwork is made up of 4 colours, but to the eye it is grey). Also, my monitor is properly calibrated, so what you see on screen is exactly as it should look when printed. I believe this purple hue was due to a poor a quality printer, a poorly calibrated printer or just incompetence of the person doing the printing. Plus, any competent printer would have picked this up in quality control and rejected it. It should never have been allowed to leave the factory. I’ve had issues with printers in the past. But 99% of case, a good printer will do the right thing and reprint the work. It’s just good business too. But when dealing with OXO, the very first thing they did… blame me/the artwork. I checked the artwork, it is perfect. They will not accept responsibility or do anything to help resolve this issue. The person I was dealing with, Adam, said he would speak to management and see what they can do for me. That was 5 days ago. Never heard back from them after that. They will not respond to emails now. I am disgusted, not only with their attitude and responses to me, but their complete lack of customer service. They clearly don’t care. My company is quite a large electronics importer/distributor, we own quite a few brands and require packaging for these brands. My ultimate goal with trying OXO was to find a local Australian supplier to work with for all of our packaging in future (even though I just found out they use a third party in Pakistan). I will NEVER do business with OXO Packaging ever again.
OXO Packaging, especially Harry was an excellent decision. I went from not knowing what I wanted to go with to understanding all of my options and placing an order very quickly. The product arrived quickly and was exactly what I was looking for. Cannot recommend OXO enough.
Katie made the entire process of design and ordering a breeze! The finished product is beyond expectations! Definitely takes our soap business up several notches! Thanks Katie, and OXO!Chad...and the goats. Tilton Hollow Farm & Soap Co.
Quality of the product was outstanding and we loved the result! We had a small mismatch with one of the images on the boxes but Jason was great at understanding our request and making it happen for us. Customer service was on point for him!
Thank you Nancy!Our company had been looking for new packaging for one of our products for quite a while. I am so glad we came upon OXO Packaging. From the start, their packaging specialist, Nancy, made the process a breeze. She was very communicative, answered all my questions, and gave amazing suggestions for sizing (my biggest fear). Our packaging turned out perfectly. Our entire team is so excited to see them on the shelves! We have more plans for 2024 when it comes to branding and packaging, and OXO will be our go-to.
Claim your business profile now and gain access to all features and respond to customer reviews.
OXO packaging is a manufacturers’ hub for all sorts of product printing and packaging. Our designers and printing press have all their roots into aesthetics and quality hand in hand. The capacity they hold is precise with all kinds of boxes’ styles and requirements. For our good worth, we don’t take a penny from our divine customers for designing and little changes.
Our production team has the vision to win as many hearts as they can. To meet their vision hereby, they execute the whole process in the most efficient manner to treat to your need as early as possible. We don’t earn money, we earn admiration!See more
julzbeads.com
glydesolar.com
spindeldoctor.de
silverfox.co.uk
hrv.co.nz
grainger.com
forgedsteeltools.com
cadjourney.com
zingaroweb.com
silkflowerhouse.com