Review Time
The support team was with me every step of the way when my package was returned before the scheduled delivery date. I have no complaints about the company. However, I believe they should consider switching their courier service after seeing other feedback.
I bought a glass heater, but the fitting system is poorly designed. The top has slots for brackets, but the bottom lacks them, making assembly difficult. I regret this purchase. I reached out through multiple channels, but there’s no phone support, which I wish I had known. Given my hand disabilities, this has been particularly challenging.
The support team was incredibly helpful throughout the process when my package was returned before the scheduled delivery date. I have no complaints about the service. However, I believe they should reconsider their courier service after seeing other feedback.
Delivery was super fast, and the air fryer looks impressive (I can’t comment on its cooking ability yet since it’s a Christmas gift). It was well-packaged and larger than I anticipated (which is a plus). Once my current one gives out, I plan to get one of these.
I’m quite happy with the air fryer, although it took a long time to arrive, likely due to a poor shipping choice. The courier service was inadequate; their tracking app didn’t function, and it showed as out for delivery for three consecutive days. They stated it couldn’t be left in a safe place, yet it was left exposed and soaked in rain when we returned home.
I reached out to customer service with a question about my new air fryer. As a senior citizen, I’ve never experienced such exceptional after-sales support. My contact was very responsive and helpful, resolving my issue quickly. If you decide to purchase from this company, you can trust that any queries will be addressed promptly and efficiently. The air fryer is of excellent quality and competitively priced.
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